CBS Interactive is the premier online content network with the information and entertainment people crave. Our brands dive deep into the things people care most about across entertainment, tech, news, business, and sports. With hundreds of millions of unique visitors from around the world each month, CBS Interactive is a global top 10 web property and is the largest premium content network online. Our unparalleled collection of sites are extremely powerful vehicles for advertisers to reach highly attractive, targeted demographics. ----------------------------------------------------- Amazing Horizontal Line ------------------------------------------------------ Monitored thousands of running servers & services in CBSi production environment, troubleshoot / resolve / escalate accordingly when issue occurs in a strict SLA.- Worked with technical engineers to handle emergency problems.- Diagnosed and resolved issues raised by customers or from email, phone call, PagerDuty and IM in a timely manner.- Responsible for on-call rotation and coordinating with Dev, ISP, DC team to solve issues during the SHIFT working hours.

Websense, Inc is a global corporation that provides web and desktop security through a wide range of enterprise class products that integrate with firewalls, proxy servers, switches, routers, and appliances. Comprehensive databases containing classifications for URLs, protocols, and executables enable effective employee internet usage and threat management.----------------------------------------------------- Amazing Horizontal Line -----------------------------------------------------Global IT support specialist Engineer, based at Beijing site to provide support service to local Beijing users and users across APAC region and the world. Duties include troubleshooting for client devices issues which caused by hardware & software and configuration support for networking environment running on layer 1, 2 & 3. We perform the root-cause analysis, informed of trends and significant problems investigation to prevent the problems from recurring, and we also interact via telephone, email and one to one with customers to perform diagnostics and resolve the tough technical problems.We ensure that our employees are able to accomplish their work and expectation goals with the highest standards of security protection and support that we can offer as an IT security company ourselves.