Richard Fowler Email & Phone Number

Bedfordshire, England, United Kingdom

Support for customer base, mostly Azure, some on-prem.

Stevenage, United Kingdom

Design and build Xenserver pools and migrate Xenapp platforms. Design and build Citrix Xenapp 7.15 plus Netscaler. Patch SANs, hypervisor clusters, physical servers. Configure multi-site storage, replication. Build Linux and Windows servers. Project manage migration of VPC customers infrastructure to new data centre. Design and implement backup solution. Maintain monitoring system and documentation. Support 2nd line. Set up, support and configure switching and Firewalls.

Welwyn Garden City

Role: 3rd line server and network support and project work. Support infrastructure including in VMware, Windows Server, Exchange, S4B, SharePoint etc.. Design & build new clustered multi-site Hyper-V platform, switching, AD. Migrate business infrastructure to it. Design and build supporting infrastructure: Pre-prod environment (Hyper-V clusters + SANs), management tools. Support junior staff in infrastructure and customer projects.

Watford, United Kingdom

3rd line server and network support (and some projects). VMware, Hyper-V, Citrix, AD.

London Colney

TechSolvers is a service provider supporting SMEs. Support Windows Servers to 2012, Exchange to 2010. Virtualisation (Hyper-V, VMware, Xenserver). Netowrks, switches, firewalls.Research, and implement Azure DR and server infrastructure. Rationalise backup and DR offerings. Implement upgrade to multi VLAN/subnet network. Resolve multiple WAN issues for multi-site client. Mentor and support junior team members.

Welwyn Garden City

Design and prove Infrastructure solutions for Projects- Participate in projects to provide IT server infrastructure, for example to increase capacity, provide a platform for a new application.- Research, evaluate and test suitability of technology. Design server solutions.- Windows 2012, Dell vWorkspace.

Support infrastructure and run projects for SMEs up to 250 users including company mergers, server builds, network builds, DR solutions. Set up and support hosted virtual environment for several clients.Support varied technologies including Windows 2000 server to 2008 R2, Exchange to 2010, Hyper-V, VMWare, tape and online backups, anti-virus Remote Desktop Server, Citrix. Use monitoring and help desk tools.Solve the most complex or difficult server and networking issues. Trusted by clients, committed to finishing projects on time and keep system running whatever the time and effort required.Ambitious to continuously improve technical skills, service level and professionalism. MCSE & CCNA passed (at own time and expense), currently studying CCNA, planning to study Azure Infrastructure. Accomplishments:Complete multi-site migration of NT and Exchange 5.5 to Windows and Exchange 2003 without significant disruption to 80 usersMigrate SBS 2000 to Exchange 2007 and Windows 2008 in four days for 45 users with no previous experience of either technologyRecover servers and data for key applications where other had failedBuild trust with client leading to permanent support contractTechnologies:Windows Server up to 2008 R2, Active Directory, DNS, DHCP etc.Exchange 5.5 to 2010, SBS 2000 to 2011Hyper-V, VMware virtualisationCisco and ZyXEL firewalls, managed switchesCitrix Presentation Server 4, Remote Desktop Services. IIS, WSS, Sharepoint Foundation, WSUS, DFSARCserve, Backup Exec, Attix5 and Ahsay online backupiSCSI, mostly HP serversGFi, Symantec and McAfee Anti-Virus

Providing 2nd/3rd line support for Cisco managed switches and firewalls and Windows server infrastructure for Europe (UK site + German satellite site).Accomplishments:Migrate Helpdesk solutionFix long term problem with leased line between UK and USSet up monitoring for UK network infrastructureTechnologies:Cisco switches and firewallsWindows 2003/XP/2000 + supporting applicationsMulti-domain environment using Windows 2003 ADISA 2004, McAfee AV ProtectionPilot, custom help desk applicationSNMP + Cacti monitoringHP Servers.Cat5 cabling and routing.

Providing 2nd/3rd line support for servers, PCs and head office network infrastructure. Research new solutions. Provide 3rd line support for 400 PCs for retail outlets.Accomplishments:Rationalise support of head office with scripting, department champions, migrate to Windows NTTalk shop staff over the phone through re-configuration of routers at 300 sitesImplement imaging to speed up deployment of replacement PCs.Technologies:Exchange 5.5 & 2003, Veritas Backup, Ghost, Sophos / CA eTrust anti-virus softwareWindows NT4 Server/2000/2003, RAS, DHCP, WINS, DNS, AD, Citrix Metaframe XPCisco PIX, ISA 2000, ZyXEL firewallsDell & Compaq servers, Windows NT and 95/98 Workstations software and hardwareSwitches, hubs, cat 5 cabling, switch etc., Nortel 200/250/DRC and Cisco 3640 & 803 routers.

Manage a team to organise schedules for deliveries and picks, data entry, stock adjustments etc. in warehouse. Run help desk to handle queries from outlets. Report on warehouse performance and potential stock loss/inaccuracies. Work with contractors to provide specification of and testing for the new Warehouse Management System (WMS

Update stock counts in warehouse. Ensure procedures to maintain stock accuracy were carries out. Check for stock discrepancies on deliveries.