Michael Mclane Email & Phone Number

Chandler, AZ, US

Raleigh, NC, US

Tempe, AZ, US

Infrastructure automation, monitoring, and telemetry collection: as a world-class service.* Enhanced monitoring systems by developing new software systems and algorithms to promote early fault detection* Provided a toolset that empowered operations to create proactive remediation scripts to quickly resolve system alerts without human intervention*.

Tempe, AZ, US

* Identified bottlenecks in web page serving performance* Measured current state using open source and custom-built utilities* Performed deep analysis across full stack to understand where bottlenecks exists* Provided consultation and toolset to achieve satisfactory performance* Achieved and maintained satisfactory performance across system tiersEpic Wins*.

* Design and deploy architecture changes to improve productivity, metric visibility, system stability, and configuration management elements* Design and deploy long-term solutions to specific hosting business driven infrastructure goals* Provide root cause analysis reporting on production defects and outage scenarios to the appropriate groups* Advise and.

- While officially a "LAMP" developer, un-officially linux+apache ninja with projects that scoped outside of the LAMP umbrella- Designed solutions related to Linux shared hosting, such as absorbing new features, using a PHP-based provisioning system- Drove, design, and deployed project to convert hosting product from end-of-life Apache 1.3 to Apache 2.2.

- Hired 9/2004 as e-mail support, worked my way through the company from the ground up. Major highlights:- 6/2005: Advanced Hosting Support Manager, Managed GoDaddy.com, Inc's first Advanced Hosting Support team. Management wasn't really for me. Reduced support tickets for our dedicated server product by over %70 by adding a self-help knowledge base to.

- Translated text to speech and speech to text for the deaf and hard of hearing

Broomfield, Colorado, US

- Web development, system administration, and business intelligence. - Created several reports using data from the Remedy and Clarify CRM ticket systems, phone switch statistics, and network device information and then related all this data together for upper level management. - Designed and developed several web based automation tools- Planned, built from.

Miami, Florida, US

As a master technician, I provided professional personal computer service repair and installation. I earned numerous certifications for various desktop, server, and network proficiencies and used this knowledge to help repair and upgrade customer systems.