- Assist project managers in ensuring successful delivery of Lawson\ERP project to customers, including (Global HR, Talent Acquisition, Payroll Administration, Compensation Management, Employee\ Manager Self Services, Time & Attendance, Performance Management)- Responsible for documenting workflows and results of Business Analysis into Business Requirement Document (BRD) and obtaining sign-off from the client on specifications.- Involved in converting the business requirements into Functional Requirements Document (FRD) and also created business process models from the requirement specifications.- Managed daily aspects of the project including, process definition, goal documentation, facilitating meetings, gathering business requirements, issue management, user acceptance testing, vendor management and project team deliverables.- Created UML Diagrams including Use Cases, Activity Charts and Data Flow Diagrams using MS-Visio thus defining the Business Process Model and Data Process Model.- Participated in the development of overall test strategies/test plans for manual testing including definition of test cycles and schedules.- Created Traceability Matrix to ensure adequate coverage of Business requirements across the Software Development Lifecycle (SDLC)- Involved in UAT process before rolling out to production.- Defined and reviewed the Data Warehouse requirements with the business users for getting the right data from the source systems for reporting purposes.- Performed a GAP analysis which involved understanding the reports in the old financial management system.- Performed Data Analysis using MS Excel.- Performed Data Mappings from the data source to destination.

- Lead the Incident management process to ensure normal service operation is restored as quickly as possible and to minimize the impact on business operations in the event of service- Develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.- Supervise Help Desk staff – 13 full time employees.- Coordinates, administers and resolves day-to-day user’s requests.- Provide support through multiple channels, such as telephone, portal, emails etc.- Organize and document all software installation, maintenance, and licensing.- Organize and document all desktops and printers configurations, hardware, and warranties.- Responsible for Setup and maintenance of all user workstations.- Assist the system administrators in their functions as needed.- Oversee daily operations of Help Desk Department.- Work closely with the Managers of Infrastructure and Applications Development, create and maintain a consolidated environment,- Provide and manage the staff availability to have 24x7 supports.- Develop and enhance cooperative interdepartmental and vendor relationships and communications.

- Responsible for plan, execute, and finalize IT projects according to strict deadlines and within budget, including acquiring resources and coordinating the efforts of team members in order to deliver projects according to plan.- Supporting the top management with financial and business analysis for various projects, current or proposed.- Direct and manage project development throughout its life cycle- Define project scope, goals and deliverables that support business goals in collaboration with senior management.- Analysis and business requirements gathering for some modules of Temenos T24 application.- Developing training documents & delivering end user training sessions in support of Production rollout.- Interacting with internal business and operational clients, and outside vendors and internal IT groups.- Main project is implementing Oracle ERP; the scope of the project is Human Resources (HR, Payroll, HRSS, and HR Business Intelligence) and financials (GL, CM, AP, AR, FA, OP, IExpense).- Preparing full\consolidated requirements of company corporate portal website.- Evaluating for market suppliers\vendors and their proposals

- Support and maintain the Human Resource Management System (HRMS) and serve as a technical point-of-contact for assigned functional areas by assisting the subject matter experts in ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.- Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.- Maintain job/organization/position tables by creating orgs, cost centers, and positions- Ensure implementation and utilization of policies, procedures and programs dealing with the specific HRIS activities.- Developed business requirements’ documents, power point presentations and instructional documentation.- Provide support for HRMS including, but not limited to, researching and resolving HRMS problems, unexpected results or process.- Collaborate closely with the developers of the application to make sure of delivering a best-of-breed support for HR users.- Managing (creating /deleting/modifying) users account information.- Assist in the review, testing and implementation of HRMS system upgrades or patches to develop the user procedures, guidelines and documentation by documenting the process and results.

- Serves as a liaison between Human Resources and Information Technology Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of HR and users of HR information systems.- Assists department staff with functional issues related to the use of HRIS systems.- Assists staff in the creation of more difficult queries to select and compile information from the HRIS system as needed.- Conducted many Requirement Elicitation Techniques Interviews, workshops with end-user/clients/stake holders and the development group/s.- Creates test scenarios and assists project team members in performing tests to insure all processes work according to predetermined goals.- Works with HR staff in the development of project scope of work documents and project plans that include analysis of cost, benefit, work schedule, related risks and return on investment Assists with the development of Requests for Proposals (RFPs).- Assists in developing training plans and training documents.- Assists in training HR Department staff and others utilizing HR computer systems, supervising staff closely in implementation phases of new systems.- Log issues of HR staff and those experienced by the public in help desk tracking system. Follow up with users to ensure issues were resolved.