Guiding cruise ships passengers in the city of Tromso and in The Lofoten Islands.Languages used: English, Italian, French

Handling incoming calls in English, French and Italian languages for Lycamobile company; Mobile Virtual Network operator with headquarters in London, UK(Permanent contract)Consistently meets and exceeds productivity goals Proven capacity to troubleshoot issues to resolve issues quickly Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction to increase customer loyalty.Has an excellent phone manner, a knack for dealing… Show more Handling incoming calls in English, French and Italian languages for Lycamobile company; Mobile Virtual Network operator with headquarters in London, UK(Permanent contract)Consistently meets and exceeds productivity goals Proven capacity to troubleshoot issues to resolve issues quickly Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction to increase customer loyalty.Has an excellent phone manner, a knack for dealing with a variety of customer questions and grievances.Adept in increasing sales through upselling techniques using software to effectively process order Show less

Locations travelled include South America, Central America, North America, countries in Europe and locations in MoroccoCollaborating with Vogue Italia / Art +Commerce USA (http://photovogue.artandcommerce.com/artist-detail.php?artist_id=1413&type=random) (www.facebook.com/YoussefAmaaouPhotography?fref=ts)Improved my photography skills understood local ecological issues Adapted to unanticipated situations, improvise new plans due to periodic travel mishaps and unexpected… Show more Locations travelled include South America, Central America, North America, countries in Europe and locations in MoroccoCollaborating with Vogue Italia / Art +Commerce USA (http://photovogue.artandcommerce.com/artist-detail.php?artist_id=1413&type=random) (www.facebook.com/YoussefAmaaouPhotography?fref=ts)Improved my photography skills understood local ecological issues Adapted to unanticipated situations, improvise new plans due to periodic travel mishaps and unexpected events Developed budgeting and planning skills by financing, planning, organizing my travels keeping a record of expenses Cultivated language and communication skills through contact with people from around the world. Collaborated with magazine Doc! magazine (www.docphotomagazine.com) www.facebook.com/media/set/?set=a.392347770837661.91417.304603379612101&type=3 Show less

- Night auditor Style Hotel ***** 2012
- Front desk office, **** Hotel Auriga 2005-2009
- Front desk office , ****Atahotels chain; Big Residence, Contessa Yolanda Residence, 2003-2004
Linea Uno Residence
- Front desk Office, ***Hotel Salus, SaliceTerme. 2002
Dealt with reservations and cancellations by phone, e-mail, letter, fax.
Checked guests in, allocating rooms and handing out keys, preparing bills and taking payment
Handled foreign exchange.
Took and passed on messages.
Dealt with special requests from guests, such as ordering taxis, booking theater trips, flights, or storing valuables and luggage.
Answering questions about facilities in the hotel and the surrounding area.
Dealing with complaints or problems.
Ensuring all relevant paperwork has been completed in order for a smooth hand -over at the end of shift.

Prepared food items such as hamburgers as per the standards that are required, received the costumers pleasantly, taking their orders, communicating orders to kitchen staff, preparing bills, enabling me to handle work load, develop service and adhere to health standards.

Attended the agency briefings about research projects regarding sectors such as banking, automobile, food industryApproached people to participate as respondents in the surveys and projectsConducted interviews over the telephone and face to face, for example in the street, or in people's homeAsked set of scripted questions to gauge people's attitudes towards a particular product, service or issue.Recorded responses on a computer and questionnaires.