• Daily setup management of all tills to ensure all floats were accurate for days trading.• Exceptional customer service that supported the company’s high standards• Fostered an environment that encouraged continuous process and service improvement.• Cash management, ensuring all tills were balanced, floats for next day in place, cash reports were ready for accounting and deposited days taking to finance.• Training of all staff on operating procedures and company services and policies• Developed highly respected client relationships earning a reputation for exceeding expectations.• Stock rotation and management.

Liaised with internal and external personal Offered a professional and helpful services to students and staffAnalysed Undergraduate courses in the business department for their class size, tuition fees, and societies they are linked toConducted competitive analysis on 3 potential courses and made recommendation on the viability of the course to be introduced I shared my idea about ways to make the Business School attract more students I worked on a pilot scheme to build partnership with local businesses and created a data Prepared newsletters, and short listed businesses for potential graduate schemes and internship enquiries

• Managed customer complaint and acted as main point of contact with customers and restaurants verifying information as needed• Tracked underperforming drivers, dealt with them according to company policy• Proactively monitored and maintained the smooth run of orders on the company website• Increased customer loyalty• Represented the company’s interest and slashed financial losses by considerable margins• Constantly applied revenue protection methods and always remained alert for any fraudulent and unusual orders

• Learned ways to make a business operations run efficiently• Communicating with stakeholders• Setting up security privileges on CRM Dynamics• Management and performance testing for CRM and SQL• Taking minutes during board meeting and trustees• Produced user friendly guide handbook for employees to use• Assisted senior Business analyst and Change Program Manager• Part of the Smart Team that brought changes to the housing services