Serve as the main point of contact for corporate clients, ensuring their needs are met and exceeded.Conduct regular meetings with clients to discuss their requirements, provide updates, and address any concerns.Develop and implement sales strategies tailored to the needs of corporate clients.Identify new business opportunities within the corporate sector and work towards Lead negotiations for contracts, pricing, and terms with clients.Conduct market research to identify trends, competitor activities, and opportunities within the corporate sector.Provide regular reports to management on sales performance, market trends, and client satisfaction.Develop and execute client retention strategies to ensure long-term partnerships.Provide regular updates to the leadership on sales performance, client developments, and market trends.

Oversaw all plant operations and preparing production schedule and assistance.Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.Supervised operations staff and kept employees compliant with company policies and procedures.Developed and maintained relationships with external vendors and suppliers.Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Corporate Client Management: Acted as the primary point of contact for corporate clients, ensuring their needs were met promptly and effectively, leading to a 23% increase in client satisfaction.Relationship Building: Cultivated and maintained strong relationships with corporate clients, understanding their unique requirements and providing tailored solutions.Issue Resolution: Managed and resolved complex client issues and escalations, coordinating with various internal departments to ensure timely and satisfactory outcomes.Client Retention: Implemented strategies to improve client retention rates, resulting in a 16% reduction in client turnover year-over-year.Process Improvement: Identified opportunities to streamline processes and enhance service delivery to corporate clients, leading to a 17% reduction in service response times.Team Leadership: Led a team of customer service representatives, providing training and guidance on handling corporate client interactions effectively.

Substantial experience and outstanding skills in customer responsible for managing and mentoring a team of customer service representatives Skilled in developing training programs, monitoring performance metrics, and maintaining a positive team environment that promotes excellence in service delivery.Proven track record in resolving and reducing customer complaints and meeting customer service level agreements.AchievementWon service excellence in the team leader role in driving and achieving higher sales and services. Exemplified the second to none customer service delivery for which ASDA Wembley is nationally renowned as the number one store across the UK.

Working with customer to identify computer problems and advising on the solution.Fixing system software and hardware related issues including testing and recommendationMaintaining selling and purchasing of computer hardware.