• Oversaw and managed 5 Finance Managers at the store and ensured premium service & results was being delivered consistently. Worked with the Team to ensure averages stay north of the planned targets• Ensured procedure compliance and full disclosure on all products across the Team• Offered hands on assistance to customers by assessing their needs, handling complaints, and ensuring they receive a premium experience all along• Interviewed, hired, trained & promoted sales associates to support sales/finance operations & company growth• Built rapport with all lenders to ensure maximum deals were bought and exceptions made on approvals where required• As part of the Leadership Team, I successfully assisted HR in orientation and induction for all sales employees on behalf of the management• Successfully implemented and managed fraud management for the entire dealership• Trained the delivery coordinators and helped them generate more revenue through upsells on delivery• Oversaw ASVMP (Mercedes Benz Bonus Tier) on pre-paid maintenance, warranties, MMC and ensured annual bonuses were achieved• Pioneered the store’s CEI to record rankings nationwide• Held annual appraisals for all Team Members, and assisted them with navigating through their challenges by offering realistic time bound solutions• Conducted bi-weekly F&I training sessions. Mentored & coached the entire Team on all F&I related products and processes to set the Finance office up for success• Worked with the Leadership Team to be the bridge between all departments and the Finance office

• Managed the day-to-day operation on the sales floor ensuring premium sales standards were maintained across the board• Developed sales strategies to maximize revenue generation, which included overseeing promotional strategies to drive new business• Coached, mentored, and developed the sales team. I oversaw hiring the entire Sales Team and inducted them into the operation through development programs• Ensured all monthly and quarterly sales targets were met and accomplished• Oversaw CEI and other manufacturer related claims and incentives• Handled inventory and allocation of the entire store ensuring annual targets are met• Worked closely with BDC in successfully increasing sales annually• Monitored and ensured compliance of the sales cycle – desked and coached all sales staff in the process• Maintained a good relationship with outside vendors and whole sellers • Conducted weekly sales meetings with Team Members to establish sales and customer retention goals• Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system