▪ Conducted re-organization project to make IT documentation portal more user-friendly and ensure that information is up to date and accurate. ▪ Gathered and summarized user feedback; formulated improvements to the structure and user experience of the documentation portal. ▪ Defined guidelines, templates, and workflow process for document creation; collaborated with subject matter experts to produce and update technical information. ▪ Proposed suggestions for culture building and effective communication across teams.

▪ Analyzed purchasing decision factors in stakeholder interviews; identified common themes and trends for informing business strategy.▪ Structured and wrote business intelligence reports for B2B software sales wins, losses, churns, and renewals based on key findings.▪ Assisted Lead Analyst in creating roll-up presentations for clients.▪ Wrote use cases section for risk assessment report in collaboration with CISO Advisor.▪ Conducted interviews in Mandarin Chinese; translated and transcribed responses.

▪ Provided three levels of editing – proofreading, copyediting, and substantive editing – for journal and book manuscripts across a range of technical and specialized fields.▪ Reviewed manuscript content; queried unclear or incoherent ideas; suggested syntax and diction choices to improve text style and flow.▪ Edited over 1.3 million words, with a 100% on-time completion rate; received an above-average proportion of positive reviews from satisfied clients.

▪ Wrote and organized external knowledge base documentation (user guides, tutorials, and API reference materials) aimed at developers and content creators.▪ Created tutorial template for team members; suggested standardized structure as well as review and maintenance initiative to keep documents up to date.▪ Collaborated with subject matter experts in various teams to ensure information accuracy and clarity.▪ Performed machine-aided localization of Japanese documentation as needed.▪ Proposed relevant UI text and feature improvements to enhance usability.

▪ Translated Chinese audiobook scripts into English, with reference to glossaries and terms.▪ Fact-checked to ensure source text information is accurate and up to date.▪ Awarded multiple bonuses based on reviewers’ feedback.