Yassir Abd Elhamid Email & Phone Number

Khartoum, Sudan

- Providing First level support to end-users of SEDC branches (which are located in all of Sudan states) through phone and on-site as well, register it in ticketing system.- Performing Consultation for new project, solutions and services as well as decommission out of date and legacy services.- Monitoring all Company network devices through different Monitoring tolls like (SNMP. U2000).- Troubleshoot, administer and maintain the company L2/L3 enterprise network that consists of more than 500 L2/L3 Cisco and Huawei switches and routers.- Responsible for determining the specifications of new IT devices (PC, Laptop, Printer and others)- Testing and approve the new IT devices and software (antivirus and others)

Khartoum, Sudan

- Installing PC hardware, Widows, Microsoft 356, antivirus, and all SEDC applications.- Monitoring and maintaining the network availability and connectivity through Huawei U2000 Network management system NMS (24x7).- Troubleshooting and Maintain the Computing device: printer, phones, Access point AP, Access control system.- Identifies, diagnoses, and resolves network problems (Cabling, assigning IP statically or trough DHCP server and internet connection issues).- Preventive Maintenance (PM) and Corrective Maintenance (CM) of all end user devices and network devices.- Ensure change management procedures prior to modifying the infrastructure as per Agreed ITSM process.- Ensure that customer's complaints and queries are handled according to the agreed SLA.- Escalating complex incidents and problems to Senior Staff.- Creating weekly report about the major issues that we faced during the week.