Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintain store staff by recruiting, selecting, orienting, and training employees. Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Ensure availability of merchandise and services by approving contracts; maintaining inventories. Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secure merchandise by implementing security systems and measures. Protect employees and customers by providing a safe and clean store environment. Maintain the stability and reputation of the store by complying with legal requirements. Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Used my advanced Excel, Word and PowerPoint skills to generate daily team reports and acted on those reports accordingly.Promoted to Training Manager, where I exceeded all company goals. I trained over 275 employees in all aspects of job functions and policy’s.Also I worked very closely with the site director in special projects like lowering Absenteeism, as well as Attrition, we were able to lower these area’s 15% in the first quarter.Also micro managed all levels of Shrink

Managed 7 Client and Billing representatives; created schedules, generate sales reports, billing reports, etc, from our custom billing application.Maintained Client records and database; database entry, modification, additions, deletionsInteracted daily with customers; resolved billing conflicts, sent out monthly billing statements, worked out different payment methods where needed, helped maintain great customer relationsHelped create new sales campaign, interacted with all levels of management, everyday, attended weekly manager staff meetings as well as created a bi-weekly staff meeting for direct reports