Y Yin Email and Phone Number

• Turned massive client data sets into information by building reports and visualizations that is used to elaborate guidelines with the executive team for both proactive and reactive support teams to meet the business needs of the user base• Conducted analysis with the support of IT, BI and Finance teams that gathered comprehensive information on existing offices that setup a benchmark to supervise and evaluate the offices profitability • Setup the benchmark for helpdesk issues handling procedure and raised a workflow improvement guideline that is used to monitor and evaluate the efficiency on responding rate of internal teams• Defined the role and responsibility of Implementation Specialist and raised the corresponding workflow improvement that helped the Company increase new office setup efficiency• Worked closely with the sales team and played a critical role in new offices setup process, by providing training to the customers and attending to their issues and requests in a timely and effective manner• Maintained outstanding business relationship with clients to enhance their communication with HO• Responsible for new employee training and team member training on a regular and/or on-demand basis • Investigated the particular issues faced by individual offices to help them solve the problem• Designed intake questionnaire that used as a tool to setup a more comprehensive office profile database

• Sourced new Chinese spare parts suppliers that conducted the possible reduction of the purchase cost by 5%• Monitored the spare parts importation process to achieve the required Fill Rate and Lead Time targets• Strengthened the efficient coordination between the purchase department and the representative office in China• Drafted the plan aiming at reducing the spare parts landed cost and shortening the purchase order cycle time

• Sourced local automotive spare parts manufacturers and automakers to elaborate the products’ localization plan• Evaluated 4 potential partnership opportunities which resulted in the change of distribution channel in 2011• Coordinated with engineers, third party suppliers, and distributors on the products and bought-in components’ quality improvement to enhance the sustainable competitiveness of the products in the local market• Identified profitable products and created short-term and long-term order forecast with Uruguayan distributor that maintained the highest annual forecasting accuracy comparing with other Latin American markets• Made marketing strategies with distributors that increased sells by 10% in 2009 and 12% in 2010• Collected and analyzed local markets information to support decision-making of headquarter• Conducted translation and verification of commercial documents (Spanish-English-Chinese)

• Worked with delegates from Spain, Cuba, Columbia, Uruguay, Mexico and Peru to promote international trade negotiations of different industries, such as automotive spare parts, cosmetics, and household appliances• Monitored the manufacturing and international logistic process to ensure the timely completion of the orders• Communicated with factories and clients to solve the problems related to the order requirement, quality, delivery time, and financial matters efficiently

• Provided the translation support in a multinational collaborative project concerning the design and manufacture of the bulletproof vehicles to 9 technical experts from China, Uruguay and Argentina