Identified performance bottlenecks and implemented optimisations to improve the overall performance up to 96% in all sections of the web and desktop platform of iPOS, improving speed, and responsiveness of the platform, ensuring a seamless and optimal user experience.Designing and developing high-quality, scalable, and efficient iPOS features ensuring that the platform architecture and codebase adhere to best practices and industry standards.

Designed and implemented RBAC based system for authentication and authorisation for bingwa platform that incorporated access control lists to specify the resources and operations that each role can access or perform.Provided technical leadership and guidance to the development team, ensuring the team's overall growth and development.Identified performance bottlenecks and implemented optimisations to improve the overall bingwa platform performance and speed, ensuring a seamless and responsive user experience.Integrated analytical tools to track key performance indicators and used the gathered data to improve the platform and general business.Managed the planning, execution, progress communication and delivery of bingwa platform features, including defining project milestones, allocating resources, and coordinating with cross-functional teams.Designed and developed software solutions, defining technical architecture, and ensuring that the software meets the required standards for performance, scalability, and maintainability.Developed, implemented and supervised customer issues reporting and resolution pipeline that saw the customer experience team provide customer support within the SLA policies.Conducted code reviews, ensuring adherence to coding best practices, and implementing quality assurance processes to maintain high coding standards and deliver robust, reliable, and scalable software solutions.

Designed, implemented and shipped a 360 customer support solutions that incorporate cloud call center, integrated social media (Facebook, Whatsapp, Instagram, Twitter), mobile vas such as bulk sms, interactive sms, channel based surveys, pluggable smart in-app chat widget, ticketing and CRM tools.