Ya-Wen (Viola) Chi Email and Phone Number

1. Led and managed implementation of new ETRM system with both external and internal stakeholders. Tasked with project planning, user requirement gathering, system configuration and testing, documenting findings and learnings, maintenance and scope expansion.2. Migrated back office task creation to new agile system and established automation to improve efficiency and minimize manual errors. 3. Supported data ETL and visualization to improve data quality, to create customized trade result dashboard, and to facilitate financial reporting, invoice checking and regulatory reporting.4. Volunteered to be scrum master of the team to practice agile way of working such as daily standup and sprint retro and planning.

1. Led multiple IT solution design, development and maintenance with internal business partners and external developers to improve Salesforce data quality (de-duplicate account, lead, contact data) as well as functionality.2. Automated performance review of data de-duplication for internal users, and created Salesforce dashboard for business teams to review lead qualification and relevant matrix.3. Managed new project of implementing Salesforce solution to multiple internal teams. Tasked with project planning, budget forecasting, working with external consultancy, understanding user needs, progress review and control, solution go-live, feedback and de-bug consolidation to finalizing project within financial target as well as timeline planned.

1. Spearheaded new pipeline CRM tool design (SalesForce CRM Analytics) with user-centric principle and implementation for 20+ European countries. Continuously enhanced products with user feedback and latest business strategy to maximize adoption and stay relevant.2. Supported pipeline analyses and built customized solutions across functions including Marketing, Education & Enablement using big data tools (SQL, Alteryx, Tableau, Power BI).3. Interacted with senior management to introduce and promote new tools and its consequent enhancements. Tailored each presentation to address the target audience's interests, challenges and bottlenecks. 4. Worked with global team members using the Agile framework and built strong relationships across regions. Organized and led bi-weekly global meetings in which ideas are exchanged, requests are discussed, and resources are leveraged.5. Mentoring junior data analysts on data analysis methods and skills. Coached new joiners during onboarding in using new tools, familiarizing with the team and task scope. 6. Acted on urgent ad hoc requests from senior business stakeholders to provide insights and potential solutions into problems.

1. Built and automated the process of pipeline data extraction (SQL), cleansing, blending (Alteryx), visualizing and reporting (Tableau) from scratch in order to provide fact-based insights to the Senior Vice President and sales team on a weekly basis regarding sales performance.2. Supported various functions including Marketing, Education & Enablement on multiple data analysis projects and reports.3. Mentoring junior data analysts on data analysis methods and skills. Coached new joiners during onboarding in using new tools, familiarizing with the team and task scope. 4. Acted on urgent ad hoc requests from senior business stakeholders to provide insights and potential solutions into problems.

1. Responsible of development, maintenance, implementation and function improvement of external B2B portal, including website and app. Communicate with sales, MIS, marketing teams.2. Responsible of Europe territory 10 overseas branch offices monthly expense and managerial report review, problem solving, communication, and budget forecasting, office setup, local legal and tax issues, internal process and system implementation.3. Responsible of APAC&EEMEA territory "Monthly Managerial Report Analysis", providing sales, cost and expense review analysis to sales team and territory general managers.4. Participate in foreign exchange profit&loss analysis, communicating with MIS, sales, BU to build standard report to monitor and further avoid potential significant loss.5. In charge of sales department e-learning, including course design, source development, system maintain, and communication between global sales team, HR team, and BU.6. Assigned to be host of global sales meeting for 2 consecutive years. In responsible of English hosting, schedule control, urgent issues solving, and coordination with different teams.

1. Responsible of APAC territory 9 overseas branch offices monthly expense and financial report review, problem solving, communication, and budget forecasting.2. Assist in branch office setup, including local legal and tax issues, internal process and system implementation.3. Responsible of internal project-"Freight Cost Analysis" and " Monthly Financial Summary Analysis" data mapping and integration of source with colleagues from various departments. Also, provide analysis result to global sales team.4. Analyze managerial reports to provide sales, cost and expense review to global sales team.5. Participate in external portal learning course resource coordination among various departments and management.

1. Responsible of transfer pricing documentation preparation, including meeting with clients, functional and risk analysis, industry analysis and comparable search with professional database2. Assisted in communicated internally and with client regarding urgent audit defense or tax planning projects3. Participated in tax planning of international and complex cases, including electronic group, asset management company and patent R&D company, and client and managers were satisfied with good quality4. Participated in buddy program for summer interns to teach transfer pricing concepts and provide practice opportunities. Periodically communicate with interns about professional and interpersonal issues.

1. Assisted in maintaining and delivering props for the opening ceremony and planning routes of performances.2. Received the performers and foreign guests.

1. Elected for outstanding academic performance to work as intern and learned banking business.2. Implemented, processed and distributed documents, such as customer transaction records.