Yala A. Email & Phone Number

United States

Coordinate meetings with internal and external stakeholders to determine business systems needs.Creating and maintaining SOPs and other documentation.Create and implement business systems rules and develop business systems processes.Assist with training business systems users.Provide support and troubleshooting for business systems users.

Gaithersburg, Md

Department liaisonProvide technical and administrative support to my direct department and other groups within the organizationRun the support ticketing systemMaintain user lists and access for multiple databases.Maintaining the departmental documentationRun queries for organizational needAnalysisCoordinate TrainingRunning and maintaining the department’s SharePoint intranet page

Gaithersburg, Md

Maintaining the daily backup system to prevent data loseQuery the database for organizational needs and analyzing and evaluating the data. Processing data and performing data uploads and downloads. Data Hygiene Communicating with vendorsDuring this time we went through a database conversion and reviewing reports for errors and helping maintain data integrity was pivotal.

Gaithersburg, Md

Daily email correspondence with DonorsProvide Customer Service via phone, email and direct mailMaintain monthly sustainers/pledgers programs and donor informationInform the organization of Donor concerns. In my role, communication and the ability to effectively solve problems was extremely important Help with the Matching Gifts program