Yaacoub Youssef Email & Phone Number

Beirut District, Lebanon

• Managed day-to-day IT operations, including user management, troubleshooting, and providing technical support for hardware, software, and end-user issues.• Served as the primary point of contact for all IT and technical inquiries, interfacing with third-party technical specialists as necessary.• Oversaw the deployment of new hardware and server backups, while evaluating new software and security risks.• Managed cloud server services, Google Workspaces Services, and Office365 services.• Installed, maintained, and troubleshot LAN and WAN networks, including Grandstreams, Mikrotik's, and Tplinks.• Implemented and integrated IP telephony systems, such as 3cx and Grandstream.• Utilized a service desk portal (Jira) to follow up on tasks and ensure timely resolution.• Deploying and upgrading ESXi VMware and management through Vcenters.• Demonstrated knowledge in AWS with experience in EC2 and S3 Buckets deployments.• Successfully deployed Firewalls and developed policies for effective security.• Possesses in-depth knowledge of Microsoft, MAC, and Linux operating systems and services.• Managed hosting and domains for clients to ensure seamless operations such as Cpanel and WHM deployments.• Proficient in Veeam backup software and experienced in implementing backup solutions utilizing Synology and other NAS solutions. Developed and implemented effective backup management strategies.• Possesses great knowledge of design and graphic applications.• Implemented and managed RDS (Remote Desktop Services) solutions for clients, providing secure remote access to company resources for employees.• Proficient in SQL database management and able to write complex queries to extract relevant data for analysis and reporting

Lebanon

• Facilitated registration for the races and coordinated with various teams to ensure the smooth execution of the process.• Maintained and updated accurate registration and participant data.• Oversaw website updates and effectiveness, ensuring a user-friendly and informative interface.• Served as an operation room controller on race day, handling real-time updates and emergency situations.• Coordinated with the timing team on race day, working with Mylaps software to ensure accurate and reliable results.• Led the electronic timing team and verified results with the manual timing team and LAF as a results coordinator.• Verified race results and resolved discrepancies in a timely and efficient manner as the Results Coordinator.• Uploading race results to the website for runners to view their timing and print certificates.• Assisted in handling various projects, contributing to the successful planning and execution of the events.

Lebanon

The AUB Medical Center in all of its sections and buildings was upgrading to become paperless and deploy new E-Health software where my tasks were as below but not limited to.• Allocated and assigned support tickets as required.• Assisted in troubleshooting, testing, and supporting all enterprise systems in daily IT operations• Assisted in Installing and maintaining computers and other IT-related equipment in the existing network.• Installed hardware upgrades for IT infrastructure and installed and de-assembled computer equipment and software as required.• Worked closely with the team to provide advice and support to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems, and tools are correctly applied• Interacted effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.• Provided Network Support: LAN/WAN configuration and troubleshooting• Provided Printer Support (Local, Shared, network, print server): installation, sharing, and troubleshooting• Provided Security Remediation- AUBMC Application Support (EPIC)- AD OU management: create users, OUs, policies, and AD maintenance• Provided daily executive reports

Lebanon

• Conducted data entry audit for 3alsouk.com, an online shopping website.• Reviewed and verified the accuracy of entered data.• Edited and corrected data entries as necessary.• Ensured that pictures were relevant to the corresponding shop data.• Standardized and unified shop addresses for consistency.

Lebanon

• Installed and troubleshot POS software, resolving technical issues in a timely manner.• Conducted network and hardware troubleshooting, ensuring smooth operations for daily business activities.• Provided software training to users, improving their ability to effectively use the software.

Bachelor Of Science - Bs, Information Technology And Computing

Bachelor Of Science - Bs, Information Technology