• Researched the client’s business needs, designed and created a cloud solution using open data sources, spreadsheet, scripting, and data harvesting, resulting in an increase in company deals.• Maintained and oversaw all IT/Technology infrastructure and equipment including - troubleshooting and configuring printers, fax, and scanners• Oversaw IT/computer support operations of Microsoft Office tools, Adobe Acrobat, Google Suite, Desktop support for Microsoft Windows and macOS, computer hardware and software installation, and network support• Managed digital paid advertising campaigns, utilized MailChimp for email campaigns, and collaborated with developers to build web pages that funnel leads and convert them into paid customers

• Analyzed and reconciled gaps between online marketplace reports and seller reports using spreadsheets and created a powerful automated tool that helped the company analyze sales activity• Developed inventory management tools for the repairs department using synchronized spreadsheets and automated scripts which helped to improve both the back office and the production line efficiency by at least 70%• Simplified the return process of a broken product to vendors using an automated spreadsheet that synchronized with the return database.

• Performed computer support, maintenance, troubleshooting, undertook installations of hardware and software, configured printers, scanners, and mobile devices, Microsoft Windows desktop, CCTV cameras, and alarms• Worked closely with vendors and contractors on network infrastructure, CCTV systems wiring, and landlines for existing and new centers• Incorporated online activities and services and worked with Salesforce developers to set up a Salesforce system for the 6 branches of the nonprofit• Worked together with management to help the Nonprofit get recognized by Techsoup resulting in software and cloud services donations valued at $100K+ per year.