Yaasin Yuusuf Email & Phone Number

Truganina, Vic, Au

* Provide quality technical support in relation to all client requests and promote a positive image of the IT services team.* Ensure service desk enquiries and requests in relation to IT issues are appropriately* Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes* Participate in a range of IT-related projects and rollouts, including the development of systems and infrastructure, both in the Cloud and on-premises.

Somalia

Mogadishu, Somalia.

Designing and Preparing a Spiny Lobster Survery to determine the population health of Lobisters in Somalia. The participants of this study will be 20 leading lobster traders anwering 24 questions about the lobster habitat, population , gear used to catch and mangement issues. The data will be collected , analysed and a comprehensive report prepared from the result.

East Africa

I developed a close working relationships with key sector stakeholders to create new market linkages and export networks, ensuring interventions in the fisheries sector increase gender equity; I Managed local staff and short term consultants that may be recruited to GEEL to work on fisheries sector activities; I Represented GEEL in dealing with various fisheries stakeholders in the fisheries sector, including fisher folk, fish processors, fish associations, fish exporters, researchers, government, and donors with similar projects; I Designed and implemented competitiveness events related to the fisheries sector in close collaboration with the Agricultural Value Chain Team Leader, DCOP and Investment Advisor.

Melbourne, Victoria, Australia

• Responsible for sourcing and procuring IT assets, ensuring compliance with procurement processes, and managing the entire lifecycle of asset acquisition, from requisition to delivery and documentation.• Diagnose and resolve technical issues with computer systems, hardware, and software, utilising problem- solving skills and technical expertise to ensure optimal system performance.• Implement strategies for data recovery and perform regular backups to safeguard critical information, ensuring data integrity and minimising the risk of data loss.• Collaborate with external vendors and suppliers to manage stock replenishment, negotiate favourable terms, and maintain productive relationships to ensure the availability of necessary resources.• Serve as the initial point of contact for customers, providing responsive and professional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction.• Maintain detailed and accurate records of customer information, including warranty bookings, ensuring proper documentation and efficient tracking of customer interactions.• Communicate and negotiate with manufacturers to coordinate warranty claims and repairs, ensuring timely and satisfactory resolution for customers.• Apply analytical and critical thinking skills to identify and resolve complex issues, using troubleshooting techniques and innovative problem-solving approaches to overcome challenges effectively.• Conduct training sessions to educate users on the implementation and usage of new technologies, ensuring smooth transitions and maximising user proficiency.• Handle incoming and outgoing calls, providing prompt and accurate information, addressing customer inquiries, and offering appropriate solutions or routing calls to the relevant departments.

Mogadishu

Facilitate the international Experts Consultation Meeting on the Illegal, Unreported and Unregulated (IUU) Fishing and Sustainable Fisheries hosted by Ministry of Marine Affairs and Fisheries. Policy and Regulatory Review on fisheries sustainability in Somalia Coordination and Technical Facilitation for process and implementation of fisheries projects with International organizations and embassies with fisheries programs

Master'S Degree, Urban Planning And Environment

Activities and Societies: Master of Urban Planning and Environment - MC221 combines studies in urban planning and built environment.

Bachelor'S Degree, Applied Science (It), 3