Yaasir K. Email & Phone Number

Colombo, WP, LK

Sri Lanka

• Serve as the primary point of contact for customer inquiries, delivering swift and effective solutions to resolve issues.
• Diagnose and address customer concerns, escalating complex cases to relevant departments to ensure timely and accurate resolutions.
• Stay informed about product features and services to provide precise information and expert recommendations.
• Document customer interactions, complaints, and resolutions systematically to identify trends and implement service quality improvements.
• Utilize customer feedback strategically to refine service delivery processes and enhance overall customer satisfaction.

Sri Lanka

• Oversee the precise and timely processing of orders, including inventory management, stock control, and supervision of picking, packing, and shipping processes to ensure prompt delivery.
• Coordinate with suppliers, manufacturers, and logistics providers to optimize supply chain operations, manage shipping schedules, track shipments, and oversee warehouse activities.
• Address customer inquiries, complaints, and returns efficiently, utilizing customer feedback to drive service improvements and uphold high satisfaction levels.
• Analyze operational data to detect trends and inefficiencies, produce reports on key performance indicators, assist with budgeting, monitor expenses, and implement cost-saving initiatives.
• Lead and manage the operations team, conduct training sessions, assess performance, and provide strategic guidance and development opportunities to enhance team productivity and effectiveness.

Doha, Qatar

• Supervised daily operations and administrative functions, ensuring optimal workflow and the implementation of efficient office procedures.
• Directed customer communications, resolving inquiries related to services, product issues, promotions, and billing with a focus on delivering timely and effective solutions.
• Managed a high volume of calls daily, maintaining professionalism and efficiency while addressing customer concerns and inquiries.
• Advanced sales strategies and customized solutions to meet specific customer needs, resulting in increased sales performance and enhanced customer satisfaction.
• Designed and executed a customer loyalty program and optimized office filing systems, achieving a 30% reduction in document retrieval time and driving revenue growth.

Doha, Qatar

• Maintained accurate records for transactions, including invoices, payments, and receipts.
• Assisted in budgeting and financial reporting, tracking expenses and revenues.
• Supported compliance and provided audit documentation, ensuring financial integrity.

Doha, Qatar

• Greeted customers and efficiently processed take-away orders, ensuring accurate and timely service.
• Managed phone orders and inquiries, coordinating with the kitchen staff to ensure smooth order fulfillment.
• Provided exceptional customer service by addressing customer needs and maintaining an organized front desk area.

Colombo, Western Province, Sri Lanka

• Conduct detailed analysis and correction of insurance claims, addressing errors and resubmitting for accurate processing and realization.
• Manage communications with insurance companies via calls and emails, resolving queries efficiently and maintaining clear, professional interactions.
• Perform in-depth research and validation of claims, executing billing adjustments to rectify discrepancies and ensure correct claims processing.
• Oversee a high-volume portfolio of delinquent accounts, consistently surpassing collection targets and optimizing recovery strategies.
• Supervise the insurance claim process to ensure benefits are dispensed in strict accordance with policy terms and conditions.

Colombo, Western, Sri Lanka

• Delivered exceptional customer service by anticipating and addressing guest needs to ensure a positive and memorable experience.
• Effectively managed room allocations and ensured rooms were prepared according to guest requests prior to arrival.
• Sold rooms to walk-in customers and responded to telephone inquiries with promptness and professionalism.
• Addressed and resolved guest inquiries and complaints in a timely, courteous, and professional manner, escalating feedback to management for service improvements.
• Maintained accurate records of guest reservations, check-ins, and payment transactions, and communicated room status and availability to hotel staff.

Colombo, Western, Sri Lanka

Colombo, Western Province, Sri Lanka

• Provided comprehensive accounting and clerical support to the finance department, ensuring accurate and efficient financial operations.
• Assisted in the preparation of financial statements, enhancing the accuracy and timeliness of financial reporting processes.
• Collaborated with auditors to deliver precise financial information, facilitating a smooth and effective audit process.
• Reconciled accounts and identified discrepancies, leading to a significant reduction in write-offs and improved financial accuracy.
• Processed invoices and payments promptly, fostering stronger vendor relationships and improving overall financial management.