Yusuf Abu-Hatoum

Yusuf Abu-Hatoum Email and Phone Number

Chief Information and Technology Officer @ Palermo's Pizza
Milwaukee, WI, US
Yusuf Abu-Hatoum's Location
Milwaukee, Wisconsin, United States, United States
Yusuf Abu-Hatoum's Contact Details
About Yusuf Abu-Hatoum

As a disciplined and focused leader, I have successfully created new organizations and revitalized struggling ones, placing a strong emphasis on delivering superior customer experiences. I understand that customer satisfaction is at the core of any successful business, and I am passionate about utilizing information technology to exceed customer expectations.My solid background in application development, coupled with my expertise in IT strategy creation and implementation, enables me to deliver successful software projects that align with customer needs. I am skilled in harnessing customer insights to inform technology decisions and ensure that our solutions address their pain points effectively.In addition to managing staff and building high-performing teams, I prioritize the customer experience in all aspects of enterprise IT project management. By fostering a customer-centric approach within my teams, I consistently deliver solutions that delight customers and drive positive business outcomes.I have a proven track record in budgeting and cost control, allowing me to optimize resources without compromising the customer experience. I am also well-versed in disaster recovery planning, ensuring that our IT systems are resilient and reliable, providing a seamless experience for our technology users.My expertise extends to applications development and portfolio management, where I focus on delivering user-friendly and intuitive interfaces that enhance customer engagement. I am adept at integrating E-Business, E-Commerce, and CRM systems, such as Salesforce, SugarCRM, and Pipedrive, to streamline customer interactions and provide a cohesive customer journey.Moreover, I have successfully established strong vendor partnerships through strategic IT sourcing strategies and skillful contract negotiations. This has allowed me to select partners who align with our commitment to exceptional customer experiences.With a holistic approach to IT and a deep understanding of customer expectations, I am well-equipped to lead ERP implementation initiatives that not only optimize internal operations but also enhance the customer experience.Overall, I am a results-driven professional dedicated to delivering outstanding customer experiences through the strategic use of technology. I am passionate about creating customer-centric IT solutions that drive business success and customer satisfaction.

Yusuf Abu-Hatoum's Current Company Details
Palermo's Pizza

Palermo'S Pizza

View
Chief Information and Technology Officer
Milwaukee, WI, US
Website:
palermospizza.com
Employees:
542
Yusuf Abu-Hatoum Work Experience Details
  • Palermo'S Pizza
    Chief Information And Technology Officer
    Palermo'S Pizza
    Milwaukee, Wi, Us
    View
  • Palermo'S Pizza
    Chief Information & Technology Officer
    Palermo'S Pizza Jan 2024 - Present
    Milwaukee, Wisconsin, Us
    View
  • Sellars Absorbent Materials
    Chief Information & Customer Experience Officer
    Sellars Absorbent Materials Jan 2020 - Dec 2023
    I played a pivotal role in stabilizing the company's IT infrastructure amidst the challenges posed by the COVID-19 pandemic. Recognizing the need for a flexible and scalable solution, I successfully led the migration of our systems to the cloud-based Office 365 platform. This transition ensured seamless remote collaboration and productivity for our workforce, enabling us to adapt to the changing work environment effectively.Additionally, I spearheaded the implementation of Zendesk, a comprehensive customer service platform, which revolutionized our customer support operations. By centralizing our customer interactions and streamlining ticket management, we achieved enhanced responsiveness, improved customer satisfaction, and optimized resolution times.Furthermore, I championed the deployment of a robust warehouse management system, empowering our logistics and operations teams with advanced tools for inventory control, order processing, and shipment tracking. This implementation resulted in increased operational efficiency, reduced errors, and enhanced supply chain visibility.To drive data-driven decision-making within the company, I initiated the implementation of Power BI, a powerful data analytics and visualization tool. By transforming vast amounts of raw data into meaningful insights and intuitive dashboards, we empowered key stakeholders to make informed business decisions promptly. This shift towards data-driven decision-making significantly improved our strategic planning, resource allocation, and overall performance.Through my leadership and expertise, I successfully transformed Sellars Absorbent Materials into a data-driven organization, where the power of data fuels our decision-making processes. By leveraging cloud technologies, implementing cutting-edge customer service platforms, and harnessing the potential of data analytics, we have gained a competitive edge in the industry and positioned ourselves for sustained growth and success.
  • Nabco Entrances, Inc.
    President & Ceo
    Nabco Entrances, Inc. Jan 2018 - Nov 2019
    Muskego, Wisconsin, Us
    View
  • Nabco Entrances, Inc.
    Chief Information Officer
    Nabco Entrances, Inc. Aug 2016 - Dec 2017
    Muskego, Wisconsin, Us
    Worked the executive team to develop a business aligned IT Strategy backed by a practical 3 year Roadmap to provide NABCO Entrances the proper technology foundation for rapid business growth plan.
    View
  • Cst Industries, Inc.
    Chief Information Officer
    Cst Industries, Inc. Sep 2010 - May 2016
    Kansas City, Mo, Us
    Provided vision and leadership for developing and implementing business technology initiatives. Directed the planning and implementation of enterprise IT systems in support of business operations in order to improve cost effectiveness, service quality, and business development. Responsible for all aspects of the organization's business technology and systems.
    View
  • Cleaver-Brooks, Inc.
    Chief Information Officer
    Cleaver-Brooks, Inc. Sep 2004 - Sep 2010
    Thomasville, Ga, Us
    Implemented an ERP system throughout the organization (eight locations) and decommissioned the company legacy mainframe system resulting net annual savings of $1.2M in maintenance and applications support fees. Launched a Web-Based Sales Configurator to streamline the units’ quotation process and automate the Price Book maintenance process. As a result, 95% percent of the orders are entered online by the company’s independent sales representatives. Implemented an Aftermarket eCommerce solution that resulted in 98% adoption by our sales representatives and ability to handle 30% increase in sales volume without increasing headcount.Deployed an enterprise Voice over IP telephone system; Shortel, resulting in providing transparency to the organization and reducing telephone chargesEstablished strategic partnerships with key suppliers resulting in cost saving, ease of accounts management and improved quality of services.Established an “eBusiness” strategic plan with resultant tactical efforts required to support it that led to bringing all of Web development and hosting in-house resulting in $500K annual recurring savings.
    View
  • Cleaver-Brooks, Inc.
    Director Of Information Technology
    Cleaver-Brooks, Inc. May 2002 - Sep 2004
    Thomasville, Ga, Us
    Outsourced the company’s Mainframe systems which resulted in $500K annual recurring savings, stabilized application support and more focus on aligning IT to enable the business in strengthen core competencies through use of up-to-date technology platform. Restructured the Information Systems Team that lead to $250K in annual recurring cost reductions and improved customer satisfaction. Developed an electronic project prioritizing business process to allow customers to initiate projects, monitor progress on resolutions and provide them with a real time dashboard of outstanding IT projects backlog.Built a new Primary Datacenter in the Milwaukee, WI area and developed a disaster recovery plan utilizing one of the company’s locations in the Thomasville, GA area, as a co-location of the primary datacenter. Consolidated company’s four disparate electronic mail systems into one centralized solution, Lotus Notes with an integrated instant messaging and web conferencing functionalities.
    View
  • Hayes Lemmerz International
    Manager, Business Systems
    Hayes Lemmerz International May 1997 - May 2002
    Us
    Built a solid IT team that provided 24x7 services to an EDI rich environment fully integrated with Oracle Application. Instituted a formal help desk system to allow internal customers to submit requests and provided visibility of team progress to the business.Designed and led the development of EDI centric shipping & steel receiving (QSEND) system tailored for the automotive Tier I suppliers. As a result, Hayes Lemmerz upgraded their delivery performance metrics to acceptable levels with their Automotive OE Manufacturers.Migrated six manufacturing sites to an Oracle 10.7c ERP from a legacy Mainframe System after a failed attempt of outsourcing the entire implementation to outside consulting firm.Upgraded various business systems to be Y2K compliant, resulting in no down time on the turn of the century leveraging internal staff and couple local and offshore consulting firms.Led the development of a consolidated enterprise purchasing data-mart by extracting operational data from Oracle ERP & Trans4m MRP, transform it to common dictionary and build executive dashboard for the procurement function. This tool allowed the business to make informed strategic sourcing decisions.
    View
  • Monroe Auto Equipment (Division Of Tenneco)
    Senior Programmer Analyst
    Monroe Auto Equipment (Division Of Tenneco) Mar 1991 - May 1997
    Formalized the PC Computing department in a primarily IBM Mainframe shop. Developed standard operating procedures to standardize on common PC & server platform. Created a process to deploy company standard PC equipment tailored to various functional department needs. Negotiated strategic partnership with various software and hardware vendors.Installed the first enterprise Novell Local Area Network for the Sales & Marketing function that later became the standard for deploying to rest of remote sites.Design, lead and heavily participated in the development of “Matrix I”; a global Executive Information System, to help coordinate company’s standard business metrics across the entire organizationManaged the development an Inventory Management System to recommend for independent dealers an ideal inventory level based on sales history, current inventory and vehicle population in their customer trading areas.Involved in the design phase of converting company’s legacy financial systems into a common SAP ERP.

Yusuf Abu-Hatoum Skills

Project Management It Strategy Erp Management Integration Leadership Business Process Information Technology Strategy Enterprise Software Disaster Recovery Outsourcing Business Development Project Planning Team Building Software Development Contract Negotiation Data Center E Commerce Team Leadership Manufacturing It Management Business Analysis Enterprise Resource Planning Oracle Business Business Alignment Ifs Web Development E Business Partnerships Application Portfolio Management Virtual Teams

Yusuf Abu-Hatoum Education Details

  • The University Of Toledo
    The University Of Toledo
    Accounting
  • Bowling Green State University
    Bowling Green State University
    Management Information System
  • Owens Technical College
    Owens Technical College
    Computer Programming

Frequently Asked Questions about Yusuf Abu-Hatoum

What company does Yusuf Abu-Hatoum work for?

Yusuf Abu-Hatoum works for Palermo's Pizza

What is Yusuf Abu-Hatoum's role at the current company?

Yusuf Abu-Hatoum's current role is Chief Information and Technology Officer.

What is Yusuf Abu-Hatoum's email address?

Yusuf Abu-Hatoum's email address is ya****@****ces.com

What is Yusuf Abu-Hatoum's direct phone number?

Yusuf Abu-Hatoum's direct phone number is +191362*****

What schools did Yusuf Abu-Hatoum attend?

Yusuf Abu-Hatoum attended The University Of Toledo, Bowling Green State University, Owens Technical College.

What are some of Yusuf Abu-Hatoum's interests?

Yusuf Abu-Hatoum has interest in Children, Education, Environment, Singing, Serving, Human Rights, Dancing And Playing Golf.

What skills is Yusuf Abu-Hatoum known for?

Yusuf Abu-Hatoum has skills like Project Management, It Strategy, Erp, Management, Integration, Leadership, Business Process, Information Technology, Strategy, Enterprise Software, Disaster Recovery, Outsourcing.

Who are Yusuf Abu-Hatoum's colleagues?

Yusuf Abu-Hatoum's colleagues are Sergio Resendiz, Rebecca Schimke, Terrence Eggson, Georgia Chresanthakes, Mary Santos, Wellington Manuel Feliz García, Jasmine Paw.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.