Stella Yang Email & Phone Number

Suwanee, GA, US

• Recruited, trained, and supervised a team of 34 employees to foster a positive and collaborative work environment
• Oversaw daily operations of Chubby Cattle to meet company standards and health and safety regulations
• Prioritized high service standards by addressing and resolving customer feedback for customer smartification
• Managed budgets, food costs, and labor costs. Conducted financial analysis and P&L to analyze profitability
• Optimized inventory levels and streamlined the POS system to ensure accurate tracking and ordering of supplies

• Developed and executed promotion strategies to boost brand awareness and achieved an average 8% increase in sales
• Produced video content and posters to gain around 100 followers in two weeks on a new social media account
• Identified, evaluated, and invited influencers to create collaborative content and increased 20% followers in a month
• Promoted the membership rewards program to increase customer loyalty, and gained 600 users within two months
• Analyzed current video trends to coordinate with video editing team for at least ten videos per month

• Grew personal brand to over 25,000 followers across three platforms and achieved average of 5,000 views per post
• Developed high-quality content resonated with a diverse audience and increased 5% in followers per month
• Negotiated and secured partnerships with over 50 brands and created content that helped increase partner sales
• Utilized analytics tools to monitor and analyze content performance, engagement rates, and audience behavior

Suwanee, Georgia, United States

• Pioneered a company-wide process optimization with process mapping to improve interdepartmental collaboration
• Promoted and delivered company-wide training on AI tools to automate tasks and enhance work efficiency
• Led three EDI test projects monthly to integrate advanced features into SAP systems and fortify data integrity
• Resolved an average of 120 SAP issues each month to streamline data processes and reduce compliance costs by 25%
• Utilized Power BI daily to dissect and reconfigure large data sets for sales volumes and market trends
• Delivered training for SAP functions and EDI troubleshooting techniques, leading to a 20% reduction in labor hours

Gansu, China

• Conducted in-depth industry research including analyzing market trends and identified three growth opportunities
• Performed data analysis on customer behavior and demographics to identify trends and inform marketing strategy
• Devised and maintained databases for customer information using SQL for team to create effective campaigns
• Created reports and visualizations using Excel and Tableau to communicate findings to management team
• Collaborated with cross-functional teams, resulting in a 15% increase in conversion rate for marketing campaigns

• Collaborated with school organizations to organize corporate business plans
• Analyzed marketing research and handled merchandising & promotions to generate the sale of $1500/month

Ithaca, New York, United States

• Engaged with 200+ alumni and achieved $300+ fundraising per shift for Cornell University
• Audited donation histories and corporate matching possibilities to achieve more effective fundraising pitch

Beijing, China

• Developed social media marketing plans and negotiated brand partnerships for celebrity clients to raise $10,000
• Supervised celebrity budgets and contributed professional advice resulting in a 25% increase in marketing revenue
• Managed vendor relationships to ensure flawless execution of three high-profile events and activations
• Analyzed market trends and consumer data, identifying key opportunities and driving 15% revenue growth for clients

Lanzhou, Gansu, China

• Strategized and implemented methods to achieve sales targets, including providing financial advice, which attracted around 40 new customers for an average of $12,000 mortgage per customer
• Expanded saving deposits by $4.6 million and financial management by $6.5 million by hosting holiday sales events
• Maintained relationships, negotiated, and closed deals for 5 top-level and 50 VIP customers with sales team

Lanzhou

• Deployed marketing content to drive customer engagement in WeChat articles and lead to 10% increase in sales
• Directed market research and assessed consumer data to identify insights and trends to inform brand strategy
• Supervised 50+ creation of digital and print ads, social media content, and experiential activations
• Performed data analytics on internet advertising in Excel and adjusted advertising plans to save $750/month
• Collaborated with cross-functional teams, including sales, PR, and events for marketing initiatives
• Monitored average daily rate and discounts for bookings, groups, conferences, and events and increased sales by 5%

Hershey, Pennsylvania, United States

• Communicated and motivated 70 employees in 665-room lodge and addressed employee complaints
• Inspected rooms and public areas, managed inventory of supplies, and reported maintenance and safety issues
• Resolved different types of guest complaints and special request and performed service recovery
• Provided optimal guest service to VIP customers with special gifts and contributed with special occasion needs
• Assisted guests in check-in and check-out process with the Point-of-Sale system, and part ticket purchasing

University Park, Pennsylvania, United States

• Oversaw food-prep operation for up to 280 customers per day, checked food safety and sanitation procedures, and controlled food temperature
• Trained new workers, coordinated with employee call-off and over-time; reported employee accidents

Lanzhou

• Registered guests in a full-service hotel with 303 rooms using Opera Property Management System
• Prepared financial statements and daily revenue reports for the Executive Lounge

State College, Pennsylvania

• Ensured safety protocols, controlled temperature and uphold the cleaning standards, and prepared events above 700 people
• Shadowed with the Chef and acknowledged the methods of cooking and modern kitchen design

Lanzhou, Gansu, China

• Collaborated with the principal to promote financial products to customers
• Assisted foreign clients in navigating banking processes and procedures
• Conducted market research to identify potential clients and establish new business relationships
• Supported the sales team in creating and implementing marketing campaigns to increase product awareness and reach target audiences

Master'S Degree, Management

Activities and Societies: Chinese Drama Society (Fundraising Chair, Director), Family Business Club, Greater China Business Club, Retail &.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Schreyer Honors College, PSU President’s Club Spark’s Circle, Eta Sigma Delta Honors Society, Elite League of.

Bachelor'S Degree, Theatre/Theater

Activities and Societies: Fashion Society of Penn StateTheatre Design and Technology track with Costume Design emphasis

Negotiation Mastery

High School

Activities and Societies: Photography Club(Vice President), Cheerleading, Mock Trial, Musical, Theatre Play Production, International.

High School

Activities and Societies: Cheerleading

Education record