Yacine Harref
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Yacine Harref Email & Phone Number

Assistant technique B2B at icosnet
Location: Algeria 4 work roles 5 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
icosnet
Role
Assistant technique B2B
Location
Algeria
Company size
214 employees

Who is Yacine Harref? Overview

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Quick answer

Yacine Harref is listed as Assistant technique B2B at icosnet, a with 214 employees, based in Algeria. AeroLeads shows a matched LinkedIn profile for Yacine Harref.

Yacine Harref previously worked as helpdesk at Icosnet and Sales Advisor at Lafarge. Yacine Harref holds Dynamique Des Fluides Et Énergétique, Physique, Master 2 from Université Des Sciences Et De La Technologie 'Houari Boumediène'.

Company email context

Email format at icosnet

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icosnet

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Profile bio

About Yacine Harref

E x p e r i e n c e d p r o f e s s i o n a l w i t h o v e r 8 y e a r s o f t e c h n i c a l a n d r e l a t i o n a l e x p e r t i s e i n d i v e r s e a r e a s .P r o v e n a b i l i t y t o w o r k i n d e p e n d e n t l y , a d a p t t o c h a n g i n g e n v i r o n m e n t s , a n d s o l v e c o m p l e x p r o b l e m s . S e e k i n g a c h a l l e n g i n g r o l e t h a t a l l o w s f o r c o n t i n u e d p r o f e s s i o n a l g r o w t h a n d d e v e l o p m e n t .

Current workplace

Yacine Harref's current company

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icosnet
Icosnet
Assistant technique B2B
Algeria
Website
icosnet.com
Employees
214
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Company profile
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4 roles

Yacine Harref work experience

A career timeline built from the work history available for this profile.

Assistant Technique B2B

Icosnet

Algeria

Helpdesk

Current
Icosnet

Algérie

Achieved an average of 70% resolution rate for support tickets at the first level ofsupport, ensuring prompt resolution of client issues in cloud computing, IP VoIP, andinternet access.Maintained a 95% success rate in resolving client requests, ensuring high-qualitytechnical support for end-users.Provide technical support to end-users by researching and answering questions, andtroubleshooting problems related to computer software, and network performance.Collaborate with cross-functional teams to identify and implement solutions totechnical issues.

Jul 2019 - Present

Sales Advisor

Lafarge

Algeria Area

Receive customer requests for purchasing products, editing their orders, and adjustingthe time of their reservations, averaging 70 requests per day,Collaborate with the sales team to ensure customer requests are handled efficientlyand in a timely manner.Edit the reservation schedule to help customers choose the appropriate date for theirreservations.Respond promptly to customer inquiries via phone, email, or in-person to ensurecustomer satisfaction.Keep accurate records of customer interactions and transactions, ensuring thatcustomer data is updated and maintained properly.Monitor inventory levels to ensure products are available for purchase andreservations can be fulfilled.Increased customer satisfaction by 30% through effective communication, problemsolving,and collaboration with other teams.

May 2018 - May 2019

Customor Service Agent

Ooredoo Algérie

Algiers

Maintaining a positive, empathetic, and professional attitude toward customers at alltimes.Responding promptly to customer inquiries over the phone and via emailIdentifying and assessing customers' needs to achieve satisfaction.Knowing our products inside and out so that you can answer questions and makerecommendations.Keeping accurate records of customer interactions, transactions, comments, andcomplaints.Ensuring that phone calls are answered promptly and that the average phone call timeis under 45 seconds

Aug 2016 - Apr 2018
Team & coworkers

Colleagues at icosnet

Other employees you can reach at icosnet.com. View company contacts for 214 employees →

ZB Zakaria Briber Zakaria Briber Colleague at IcosnetAlgiers, Algeria View → MS Mahfoud Sefta Mahfoud Sefta Colleague at IcosnetAlgiers, Algeria View → TB Tarek Bouras Tarek Bouras Colleague at IcosnetBlida, Algeria View → MM Mehdi Mohand Said Mehdi Mohand Said Colleague at IcosnetAlgeria View → HB Hamza Baroud Hamza Baroud Colleague at IcosnetAlgiers, Algeria View → SO Sofiane Ourti Sofiane Ourti Colleague at IcosnetAlgeria View → HK Hassiba Khiri Hassiba Khiri Colleague at IcosnetAlgeria View → MH Mohamed Hadj Abderrahmane Mohamed Hadj Abderrahmane Colleague at IcosnetAlgeria View → AA Ali Azzouz Ali Azzouz Colleague at IcosnetAlgiers, Algeria View → MM Mehdi Merouane Mehdi Merouane Colleague at IcosnetAlgeria View →
5 education records

Yacine Harref education

Higher Technician Certificate In Marketing

Cnfepd

Brevet De Technicien Supérieur En Marketing

Cnfepd

Brevet De Technicien Supérieur En Marketing

Cnfepd
FAQ

Frequently asked questions about Yacine Harref

Quick answers generated from the profile data available on this page.

What company does Yacine Harref work for?

Yacine Harref works for icosnet.

What is Yacine Harref's role at icosnet?

Yacine Harref is listed as Assistant technique B2B at icosnet.

Where is Yacine Harref based?

Yacine Harref is based in Algeria while working with icosnet.

What companies has Yacine Harref worked for?

Yacine Harref has worked for Icosnet, Lafarge, and Ooredoo Algérie.

Who are Yacine Harref's colleagues at icosnet?

Yacine Harref's colleagues at icosnet include Zakaria Briber, Mahfoud Sefta, Tarek Bouras, Mehdi Mohand Said, and Hamza Baroud.

How can I contact Yacine Harref?

You can use AeroLeads to view verified contact signals for Yacine Harref at icosnet, including work email, phone, and LinkedIn data when available.

What schools did Yacine Harref attend?

Yacine Harref holds Dynamique Des Fluides Et Énergétique, Physique, Master 2 from Université Des Sciences Et De La Technologie 'Houari Boumediène'.

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