Yadav Sushil Kumar Uma Shankar Email & Phone Number

122001, Gurugram, Haryana, India

Delhi, India

1. Escalation Management: Handle and resolve escalated issues promptly and efficiently, ensuring customer satisfaction and retention.2. Appointment Booking: Coordinate and schedule appointments with diagnostic centers and hospitals for clients, ensuring timely access to healthcare services.3. Client Communication: Maintain clear and effective communication with clients to understand their needs, provide updates on appointment bookings, and address any concerns or inquiries.4. Database Management: Maintain accurate records of client interactions, appointment bookings, and escalations in the company database, ensuring data integrity and confidentiality.5. Collaboration: Collaborate with internal teams such as customer support, operations, and healthcare providers to streamline processes and improve service delivery.6. Quality Assurance: Ensure compliance with company policies, procedures, and regulatory requirements in all aspects of appointment booking and issue resolution.7. Continuous Improvement: Identify opportunities for process improvement and contribute to the development and implementation of solutions to enhance service quality and efficiency.8. Training and Development: Stay updated on industry trends, best practices, and company policies through ongoing training and professional development activities to enhance job performance and skills.

Bachelor'S Degree, Bachelor In Science, A

Activities and Societies: Volleyball cricket

Master Of Business Administration - Mba, Finance And Financial Management Services