Dhananjay Yadav Email and Phone Number

Analyzed customer feedback data to identify trends and improve service quality.Transformed raw customer interaction data into a structured format for analysis.Identified areas of customer dissatisfaction through data analysis and recommended improvements.Trained a team of 15+ employees in customer service best practices and led the team.Analyzing customer data and feedback to identify trends and issues, and develop solutions to improve customer satisfaction.Maintaining up-to-date knowledge of industry trends, regulations, and best practices related to customer support and quality assurance.

Resolved customer inquiries and complaints via phone, email, and chat, achieving a customer satisfaction rate of 95%.Demonstrated empathy and active listening skills to ensure a positive customer experience.Educated customers on product features and benefits to increase sales and improve customer retention.Collaborated with cross-functional teams to troubleshoot and resolve technical issues.Trained new hires on customer service best practices and company policies and procedures.Utilized Salesforce software to accurately document and track customer interactions.Maintained a strong understanding of company products and services to provide accurate and timely information to customers.Consistently met or exceeded performance metrics, including call quality, handle time, and customer satisfaction scores.Contributed to process improvements and identified opportunities to enhance the customer experience.

Implemented a new customer relationship management (CRM) system to improve efficiency, and analyze consumer and competitor data.Created distinct customer segments based on purchasing capacity and their requirement.Analyzed market trends to provide data-driven insights for decision-making.Achieved a 20% increase in sales in branch sales compared to the previous year.

The main tasks which I performed at the period of my internship at Big Bazaar were direct selling to the customer, understanding the customer buying behavior, observing the activities of the fellow employees and learned about various management and administrative techniques. I was also responsible for ensuring the standard of the retail products and making the necessary amendments and improvements whenever required.