Govind Yadav Email & Phone Number

Orillia, Ontario, Canada

Lead and oversee the seamless execution of daily delivery operations, coordinating logistics activities to ensure consistent, on-time performance. Responsible for the full end-to-end process, including dispatch, route planning, and delivery schedules, to achieve high service levels and meet customer expectations.Utilize strong communication and leadership skills to manage a diverse team of employees and Independent Delivery Contractors (IDCs).Ensure that all team members understand and meet performance expectations, which directly impacts delivery accuracy and efficiency.Serve as a proactive advocate for health and safety standards, ensuring all team members adhere to established safe work methods and behaviors. Regularly conduct safety audits and training sessions to reinforce safety protocols, minimize risk, and maintain a safe, compliant working environment.Engage in refining SOPs and monitor KPIs to boost productivity and quality through data-informed improvements.Uphold exceptional customer service standards, managing undelivered packages and resolving issues swiftly to build client trust. Thrive in a fast-paced, high-demand environment, making quick, data-driven decisions to address evolving business needs and maintain operational flow.

Toronto, Ontario, Canada

Led a team of employees in a fast-paced environment, ensuring effective communication and coordination across all shifts to maintain smooth operations. Prioritized customer satisfaction by overseeing order accuracy, timely service, and creating a positive dining experience that encouraged repeat visits.Trained new team members on service protocols, food safety, and company standards, fostering a team culture focused on quality and consistency.Assisted with inventory control and stock management, ensuring the kitchen and front-of-house areas were well-supplied for peak periods.Actively resolved customer and team challenges on the spot, adapting quickly to busy or unexpected situations to keep service flow efficient.Upheld health, safety, and food hygiene standards, conducting regular checks and reinforcing adherence to policies among staff.

India

Managed multi-platform campaigns (social media, email, PPC) to boost brand visibility and engagement.Developed content strategies, creating SEO-optimized and engaging materials for blogs, emails, and social media.Conducted performance analysis, refining strategies based on metrics for continuous improvement.Oversaw social media growth and engagement, leveraging trends to keep the brand relevant.Collaborated with cross-functional teams to ensure cohesive, impactful campaigns.

Post Graduate In Business Administration

Digital And Content Marketing, Digital Communication And Media/Multimedia

Bachelor Of Journalism And Mass Communication, Mass Communication/Media Studies