Yadwinder Brar Email & Phone Number

Alice Springs, Northern Territory, Australia

Anglesea, Victoria, Australia

• General customer service, taking reservations, greeting, and seating guests, presenting them with menus and beverages list.• Setting and arranging tables, taking the orders, serving food and beverages.• Clearing bars, and tables, returning dishes, glasses, and cutlery to kitchen.• Practicing proper workplace health and safety procedures.

India

During the trainee /internship:Worked as a trainee in various Hotel operations including Reception, Housekeeping, Admin.As a Hotel, Restaurant and Bar Manager:• Working as a Manager in a 2-star hotel with 25 Rooms and 45 patron’s capacity Restaurant and Bar foraround 4 Years.• Resolving the customer queries and providing the solutions to the complaints raised by the customers.• Generating the daily reports pertaining to the financial transactions, customer complaints and feedback• Sending the manual and system generated reports to the concerned departments.• Supervise Bookings, reception, greet guests and assist in taking orders, monitor room service &housekeeping departments.• Planning and organising special functions & entertainment activities.• Conversing with customers to assess their satisfaction with the services provided.• Ensuring dining & liquor facilities comply with health & safety.• regulations and are clean, functional and of suitable appearance.• Selecting, training and supervising waiting and kitchen staff.• Planning menus in consultation with Chefs.• Supervise the purchasing and pricing of goods according to budget.• Maintaining records of stock levels and financial transactions.• Monitoring quality at all stages of preparation and presentation of food and services.

India

• Assisting in guided group tours visitors from European countries.• Tourists meet and greet, record attendance, receiving them from airports, accompany in transportingthem to and from hotels, group accommodations and excursion camps.• Planning, scheduling itineraries, communicating, leading, and guiding tour groups in various excursionsand camps held in remote regional areas of India based in Goa, Rajasthan, and Kerala.• Arranging tickets and passes, leading teams of tour groups arrived in student exchange programs ofinternational schools from European regions.• Effective communication with tourists in regard to local cultural, schools, sports and spiritual activitiesheld in student programs.• Answering queries, providing commentaries, brochures, presenting audiovisual to the groups whiletouring.• Safety and vigilance management while assisting tour groups participating in their day-to-day activities.• While travelling to historical and geographically important areas, communicating detailed informationabout specific exhibits, artifacts, historical information, and values.• Conduct in-depth, specialized walking tours during the excursion• Provide directions to other local destinations, mass transit options, and restaurants• Guided guests through assigned exhibit, ensuring smooth, swift flow of traffic• Extensive safety guidance to the visitors while conducting tours and excursions• Delivered facts and historical information about museum equipment and artifacts, pointing out featuresof interest and answering questions• Resolving problems with tact, escalating problems to the supervisor as necessary

India

• Client account management – Coordinating & managing end to end clerical tasks• Reviewing appointments, record keeping, correspondence• Maintenance of databases, meet contractual SLA targets and KPI management and reporting on assigneepopulations.• Coordination with multiple teams on all aspects, including management of third-party vendors/initiations• Provide accounting/finance support to ensure that billings/invoices are on time and error free• Coordinate with third party regarding payment of invoices and expenses• Timely and effective communication of challenges as well progress to the coordinating offices• Specialization of technical knowledge gained through training, experience, and new exposure• Sharing feedback and inputs from supervisors as well as coordinating offices

Education record

Graduate Diploma Of Strategic Leadership (Superseded In Mba)

Graduate Certificate In Management, Organizational Leadership

Bachelor Of Arts (Tourism Studies), Tourism And Travel Services Management

Education record