Instrumental in developing and launching a company focused on providing pre-trained legal teams to personal injury law firms to increase case turnaround time at a higher quality for a lower cost.Fostered a high-performing and goal-driven environment by hiring and training legal assistants to support clients' needs; enabled law firms to increase caseload by 40% while reducing costs by 40%.Deployed exceptional communication skills to cultivate key partnerships with personal injury law firms to ensure seamless assistant integration with existing processes to streamline operations and promote sustainable growth.Promoted continuous improvement and learning, assisting clients with building and training teams to achieve promotions into leadership roles that were instrumental in the growth of the firms.

Founded and scaled business operations and strategies for the outsourcing company, building a network of over 100+ professionals across multiple regions, including North and Central America, to support the property and casualty insurance industry and personal injury law firms.Facilitated the development and launch of robust training and performance programs, enhancing the skillsets of remote professionals and enabling seamless integration with client teams.Championed continuous improvement and positive change by guiding the implementation of operational best practices, enabling clients to grow by 100% while maintaining a churn rate of less than 5%.

Steered a highly collaborative team of 75 remote professionals across North, Central, and South America, Asia, Europe, and Africa, ensuring team engagement and performance during global shifts to remote work.Guided entrepreneurs and business owners in hiring top talent, measuring productivity, and transitioning to effective remote operations, enabling businesses to thrive during global lockdowns.Provided leadership training to emerging leaders and department managers across various continents, enhancing leadership capabilities and organizational effectiveness.

I acted as the General Manager’s right hand, responsible for overseeing Alinsco Insurance's offshore operations.Built and expanded the company’s offshore operations team from 10 to over 75 professionals across various departments in the Texas Auto Insurance Carrier, including Claims, Underwriting, and Customer Service.Pioneered team building and performance by developing a team that later advanced to positions such as auto estimators, property and bodily injury team members, and special unit investigators.Collaborated closely with other country managers in Campeche, Mexico, San Pedro Sula, Honduras, and Fort Worth, Texas, to ensure consistent alignment with company goals and objectives.

Learned and applied the concepts taught by Chris Brady and Orrin Woodward who are globally recognized as the top 20 and top 39 Leadership and management experts of the world per INC Magazine. Walking the talk and inspiring others to action is key to becoming a good leader.

I led a team of offshore professionals in Nicaragua, tasked with driving the growth of a newly acquired client. I successfully expanded this portfolio by 400%.