The Childrens Hostpital, Westmead | Cancer Centre for Children Key responsibilties: • Responsible for secretarial duties for various Specialists, along with the Long Term Follow Up patients and clinics.• Clinical reports and high volumes of transcriptions from Doctor’s Dictaphones at a fast speed.• Looking after calendars and schedules for Conference Rooms, Specialists and the Head of the Department, sending Agendas, meeting minutes and invitations.• Front of House;… Show more The Childrens Hostpital, Westmead | Cancer Centre for Children Key responsibilties: • Responsible for secretarial duties for various Specialists, along with the Long Term Follow Up patients and clinics.• Clinical reports and high volumes of transcriptions from Doctor’s Dictaphones at a fast speed.• Looking after calendars and schedules for Conference Rooms, Specialists and the Head of the Department, sending Agendas, meeting minutes and invitations.• Front of House; maintaining the front of office cleanliness, answering of phones, dealing with various vendors, general office duties. Show less

From April 2012 until January 2014 I worked at Regus, a global provider of Serviced Offices, tailor fit to needs of Businesses and offering flexible work solutions. I was promoted from a Customer Service Representative to a Senior Customer Service Representative after 7 months of being with the company.The position was mainly operational however did include elements of Sales where I would lead tours if necessary, up sell and promote the business and what we offered, as well as… Show more From April 2012 until January 2014 I worked at Regus, a global provider of Serviced Offices, tailor fit to needs of Businesses and offering flexible work solutions. I was promoted from a Customer Service Representative to a Senior Customer Service Representative after 7 months of being with the company.The position was mainly operational however did include elements of Sales where I would lead tours if necessary, up sell and promote the business and what we offered, as well as assist companies to find the perfect solution for their circumstances. I worked and managed teams at four centres; hoping to broaden my knowledge and rapport with clients on a vast basis which was successful. I also ventured to Sydney to work in one of the centres there for 3 months hoping to learn as much as possible in a fast paced environment. I won Customer Service of the Month award in Asia Pacific in 2012 and was recognised for being an integral reason the debt in one centre was substantially reduced. I am most proud of my ability to adapt to different work environments. I enjoyed seeing a centre from construction grow into a successful work place, knowing clients from the day they moved in, and facilitating and supporting their businesses and helping their productivity within their business. However I was also trusted to work at older centres and successfully rectify the issues that can stem from lack of motivation within the team, debt and poor customer satisfaction, those of which are usually more prevalent at older centres. Show less

The Senior Customer Service Representative is focused on providing an exceptional and professional service to both existing and potential clients. Supervising a team of CSR’s the senior role is key to ensure the Regus experience is representative of a 5-star business. Providing the client with a superior service, which ultimately will give clients a reason to use Regus and a reason to stay with Regus.- Acts as the first point of contact for all clients and visitors on a daily basis… Show more The Senior Customer Service Representative is focused on providing an exceptional and professional service to both existing and potential clients. Supervising a team of CSR’s the senior role is key to ensure the Regus experience is representative of a 5-star business. Providing the client with a superior service, which ultimately will give clients a reason to use Regus and a reason to stay with Regus.- Acts as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.- Taking pride in the appearance of the business centre by adhering to the Regus dress code and ensuring all areas of a Regus centre including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star business.- Contribute to the overall revenue of the centre by identifying opportunities to up sell and cross sell Regus products and services.- Increase client retention by meeting and exceeding client needs.- Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.- Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.- Support clients’ needs by preparing meeting rooms or offices before client use, troubleshooting basic IT and telecom technical issues.- Providing administration support including delivering mail, organising courier services, ordering office supplies, preparing and booking their meeting rooms and other administration/secretarial duties.- Supports Centre Manager by delegating daily CSR duties, ensuring the team meet deadlines and customer needs. Show less

The JM Kelly Group employs almost 400 people and has an annual turnover in excess of $150M in construction and trade related areas on projects throughout Queensland and New South Wales. The Group operates offices in Rockhampton, Gladstone, Mackay and Brisbane. The JM Kelly Group is a diversified privately owned group of nineteen companies with building, manufacturing and building supply divisions. I worked at JM Kelly (Project Builders) in the Brisbane office.My duties included general… Show more The JM Kelly Group employs almost 400 people and has an annual turnover in excess of $150M in construction and trade related areas on projects throughout Queensland and New South Wales. The Group operates offices in Rockhampton, Gladstone, Mackay and Brisbane. The JM Kelly Group is a diversified privately owned group of nineteen companies with building, manufacturing and building supply divisions. I worked at JM Kelly (Project Builders) in the Brisbane office.My duties included general administration duties, printing and organising architectural plans for site and office and consistently updating these so there were no superseded plans.I also organised and wrote up Subcontracts for new projects we had won during tender, created time sheets for Subcontractors and our Project Managers and provided Legal administration assistance to our In-House Solicitor- this included printing, typing, filing, boxing, organising files and maintaining confidentiality throughout this process.JMK also enouraged my interest in planning and organising fundraising functions - I was therefore able to organise Movember and other charity functions and morning teas to raise money for great causes. Show less