•Lead the operations of showroom and warehouse effective stacking practices. Take care of vehicles, office, store, electrical/generator room•Ensure to strictly compliance of ABC Group policies and procedures•Maintain employee attendance, exit formalities, etc.•Meeting coordination with line managers like DOMM, WOMM, MOMM, YOMM•Complete employee performance evaluation program on time•Complete new joiner’s probation reviews on time, provide training on branch operations•Asset management•Comply with legal and statutory requirements of rent, employment, building, etc.•Sales Coordination - Department wise, brand wise planning, product displays, etc.•Coordinate and support all business promotional activities, workers meet, product launch, festival promotions and other events•Review all customer complaints and sales leads weekly basis•Organize all ABC Group calendared festivals, Employee meet and instant events•Team Management and Succession Planning•Ensure to train the team members, coach and mentor high potential employees for the retention and career pathing

•Identify potential clients and create new business opportunities•Manage operation team and ensure SLA are followed•Handle VIP clients requiring special attention•Increase SME and Corporate business•Train team in customer handling and latest industry updates•Attend to customer complaints and provide quick resolutions•Attend seminars and management programs for business development•Liaison with airlines and service providers for special deals•Monitor competitor activities and practices

• Identify potential customers which includes travel agents, corporates and walk-ins• Coordinating with outdoor sales team for potential client meetings after initial talks• Getting referrals from existing database for new clients• Coordinate with Airlines for negotiated fares and special service requests from Clients • Respond to all phone enquiries promptly, courteous manner • Keeping record and updating management regarding various airlines and travel partners updates • Up selling relevant add-ons, like, insurance, excursions, currency etc.• Support sub agents with ticketing and on special cases. if any• Getting feedbacks from customers about services provided and for any additional inclusions required• Monitoring bookings and queues throughout the working day for all branches • Negotiate with hotels and other ancillary service providers for competitive rates • Monitoring competitor activity in order to maintain the most competitive rates • Coordinating with GDS on pricing disputes and updating product enhancements • Reporting of the day to day activities and closing invoices• Maintaining longtime relationships with the travel and corporates coordinators and agents • Prepare special reports for management on revenue management and cost checks• Provide various flight options and quotes for Corporate Clients and Walk-In customers and issue tickets on approval • Maintain records of CIP/VIP/VVIP Customers• Follow up with airlines on ADM disputes and ACM claims

Job Profile · Providing various flight options and quotes for Corporate Clients and Walk-In customers and issue tickets on approval · Coordinate with Airlines for negotiated fares and special service requests from Clients · Promptly replying to the phone calls and email queries · Coordinate with Holiday Department for arranging hotels and transfers for the Clients · Issue Travel Insurance · Handle the Hotline on a rotation basis · Maintaining longtime relationships with the travel coordinators and sub agents · Keep record of the updates from the airlines and various travel partners · Maintaining updated profiles of the important frequent travelers · Reporting of the day to day activities

. Leisure tour planning for Walk-In and Corporate Customers. Arrange for the tourist visa for the travelers. Promptly replying to the phone calls and email queries on tours. Meet and Assist Service for important customers at airport upon request. Outdoor marketing and sales and arrange meetings with potential customers. Handling MICE groups. Responsible for accounting and electronic documentation of the deals closed. Coordinating with FOREX Department and arrange foreign exchange for overseas suppliers

. Airline reservation and other travel related services for walk-in customers. Leisure tour arrangements. Purchase and sales of foreign exchange in compliance with RBI guidelines on money laundering and documentation of the same. Handle customers for Xpress Money and Money Gram. Indoor and outdoor marketing for creating awareness about the company’s product portfolios. Creating customer database for various products