Leyla P. Email & Phone Number

Takoma Park, MD

• Handled client check-ins, processed payments, and maintained accurate client records.
• Resolved client concerns promptly to ensure positive experiences and repeat business.

Linthicum Heights, MD

• Managed shift schedules, ensured smooth workflow, and maintained high customer service standards during busy periods.
• Trained and supervised 10+ baristas, provided ongoing feedback, and facilitated a collaborative team environment.
• Successfully reduced customer wait times by 20% through effective shift management and streamlined processes.

Ellicott City, MD

• Demonstrated strong interpersonal skills to interact effectively with customers and co-workers
• Adept quickly to a changing environment in a fast-paced setting

Catonsville, MD

• Analyzed challenges and proposed innovative solutions to optimize processes of workflows
• Maintained a positive and professional attitude during busy periods

Columbia, MD

• Utilized Microsoft Excel for data entry tasks, including creating and updating spreadsheets to track patient demographics and scheduling
• Provided administrative support, such as scanning and preparing documents, and managing email correspondence

Savage, MD

• Set performance goals, conducted regular performance evaluations, and provided constructive feedbacks to team members
• Increased sales by 5% through the implementation of effective promotional strategies and upselling techniques.
• Monitored stock levels, placed orders, and managed inventory to ensure product availability and minimize waste.

Queens, NY

• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere for customers
• Accurately process transactions using POS systems, including handling cash, credit, and mobile payments.

Bachelor Of Arts - Ba, Immersive Media Design, 3.96

Minor in General Business

Associate Of Arts - Aa, General Studies, 3.65

Activities and Societies: Phi Theta Kappa Graduated cum laude