Yafa Naim Abu Nabah Email & Phone Number

Soto Del Real, Es

Excited to join Alphanumeric Systems and to be enrolled in providing an optimized customer service experience on behalf of one of the biggest Pharma companies to answer inquiries relating to medical, commercial (not sales), temperature, and storage excursion inquiries.𝐌𝐲 𝐦𝐚𝐢𝐧 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐰𝐞𝐫𝐞 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:-----------------------------------------------------------------------•Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.•Provides customer support to wholesalers and/or distributors who purchase client products: including -ordering, logistics, contracted customers.•Answers general inquiries from Consumers and/ or HCPs.•Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.•Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.•Answers general inquiries from Consumers and/ or HCPs.Identifies and triages medical information inquiries to the appropriate department.•Utilization of standard content (ie. on-label information).•Utilization of standard content, FAQs, product monographs, or other client-approved responses to deliver non-scripted on-label information to callers.•Identifies and completes the intake and reporting of potential Adverse Events and/or Product Quality Complaints.•Provides information to HCOs/HCPs seeking to participate in Clinical Trials.

It was a great opportunity to be introduced to the US HealthCare System as it was intended to provide medical information related to anticancer drugs commercialized in the USA. My work was focused on Janus kinase (JAK) inhibitors for the treatment of polycythemia vera, Myelofibrosis, Chronic and acute GVHD. Applied locally on the skin, they proved to be effective for Non segmental Vitiligo and Atopic Dermatitis.In this role my responsibilities are: •Respond to unsolicited verbal and written medical information inquiries from HCPs and consumers in a prompt,accurate, and compliant manner. This included a wide variety of anti cancer medication (oral and topical JAK inhibitors, kinase inhibitor, CD19-directed cytolytic antibody, programmed death receptor-1 (PD-1)–blocking antibody, Immune Globulin SC neutralizing IgG antibodies against a wide variety of bacterial and viral agents, Immune Globulin IV (of Fc receptors) among others.• Collect and report adverse event data and product complaint data to drug safety departments and quality departments, respectively, within the required timeframe.• Thoroughly and accurately document cases in the medical information database, consistent with operational procedures.• Create and review custom response letters consistent with company operational procedures.• Perform other duties as requested.During the role, I developed a good experience in the following softwares: Incontact Ringcentral (Inbound, outbound calls and Transperfect was incorporated to connect with an interpreter)IRMS (handling HCP and customers inquiries and reporting AE and PQCs)

Estados Unidos

● Provide support to health care professionals & consumers related to adverse eventsof J&J/Janssen Covid-19 vaccine.● Be up to date with clinical trials results and publications of J&J/Janssen Covid-19vaccine.● Detects potential adverse events derived from customers and HCPs reports andrequests related to the COVID-19 vaccine.● Adverse events/ product quality control reporting always on time, escalatingenquiries, providing responses.● Handling medical information enquiries received by phone and email, preparing, andproviding both verbal and writing response, reporting adverse events and productquality complaints.● Consolidate training materials & incorporate concise and relevant informationreducing product training time.● Establish and execute a process to handle complex inquiries from HCP utilizingmedical literature searches prior to response generation reducing unprocessedqueries.

Scientific review of research manuscript in the field of Pharmaceutical science

Madrid, Community Of Madrid, Spain

● Study the role of CD69 in the development of atherosclerosis in genetically modifiedapoE-/- mice.● Study the role of p19 ARF in the development of atherosclerosis and its effect onapoptosis of macrophages.

Valencia

Study the role of CCL1 in spontaneous and induced atherosclerosis in fat fedgenetically modified apoE-/- mice

Amman, Jordan

Assistant professor in Therapeutics

Amman, Jordan

Doctor In Pharmacology, Pharmacology, Very Good Grade

Activities and Societies: Scholarship Research Personal Training from the ministry of education and science in Spain

Bachelor Of Pharmacy - Bpharm, Pharmacy, Very Good Grade