Yousef Afaneh Email & Phone Number

United Arab Emirates

United Arab Emirates

United Arab Emirates

• Planning, designing and implementing all network infrastructure• Configure and setup Cisco Firewalls ( ASA5520 )• Design, setup and configure switching environments• Design, setup and configure wireless networking that supports open or secured access• Assist in the design of multi-server environments including IP address schemes, HSRP, EtherChannel (Bonding), etc.• Supervising the administration of systems and servers related network to ensure availability of services

Jordan

• Manage workload, shifts and staffing issues related to the NOC team and day to day management of NOC team tasks and projects including scheduling and managing priorities.• Monitor network functions and usability, bandwidth management, review performance utilization, and tune network to maximize availability and accessibility.• Configure Juniper switches and routers

Jordan

• Responsible for operations and maintenance (O&M) activities and performance associated with Internet, IP/MPLS, WiMAX and Voice based systems.• Coordinate trouble resolution with other service providers in order to minimize customer (and non-customer) affecting downtime. • Respond to and track any such issues by ensuring customer care is promptly notified while ensuring resolution and/or proper handoff to team members.• Respond to Network-wide outages including, but not limited to; WiMAX systems, IP network, Voice Gateways Failure, Transmission Failure, Voice Trunk Outage, Internet services failure, and Auxiliary Service outage.• Take ownership of any such network issues and follow them through to resolution, ensuring constant internal & external contact/update. • Use of NMS systems to detect and respond to customer and BS connectivity issues, as well as possible use of remote notification systems.• Responsible for maintaining the documentation, trouble reports and serviceability of all networking hardware and software involved in keeping all systems performing up to service level agreements. • Leading edge technology design assistance and troubleshooting for company’s networks and services.• Create weekly and/or monthly reports in order to track and trend recurring issues and isolate possible trouble commonalities. • Receive and track trouble reports from customers• Perform proper trouble ticket entry and administration.• Adhere to escalation procedures and customer care processes.• Escalate troubles to vendor/service providers when appropriate.• Monitor (via NMS) and maintain the voice and data networks.• Troubleshooting network problems.• Configuring Routers and switches if required.