Hired and led a team of 12 Relationship Managers.Implemented a highly customized salesforce.com CRM database.Provided analysis and recommendations for ongoing database enhancements to improve user experience and productivity.Conducted database and operations training for new employees.Prepared performance and productivity reports for individual staff and overall organization.Created unique content for multiple newsletters and a customized Quarterly Magazine.Edited other contributing writers content for publications.Managed social media efforts on Facebook pages.Designed and coordinated several regional volunteer recruitment events.Planned and facilitated a special singles networking program at 2014 Retreat.Partnered with several affiliate programs and organizations.Developed unique implementation plans for targeted student/mentor recruitment campaigns with partnering organizations - JWRP, NJOP, OU/NCSY, Birthright, Camp Nageela, Shabbat.com, The Shabbos Project)Participated in strategic planning sessions as member of the Executive Management Team.

Managed overall client experience for multiple accounts.Forecasted and reported monthly sales revenue.Partnered with sales/marketing teams to identify new business and product offerings for existing client base. Collaborated on preparation of RFP documents.Participated in executive steering committee sessions and executive management status meetings.Produced project and account status reports on a monthly basis. Managed concurrent projects and cross-functional teams for implementations of retail software, typically costing $500K-2.5M, and lasting between 6-18 months in duration.Successfully installed more than 10 medium to large scale projects involving software applications for Point-of-Sale, CRM, Merchandising, Planning, Sales Audit, Loss Prevention.Engaged with retail clients such as Build-A-Bear Workshop, Vitamin Shoppes, Casual Male Big and Tall, Brown Shoe, Carters, Tommy Hilfiger, Donna Karan.Developed time lines, MS Project plans, budgets and resource allocations. Maintained project workbook documentation including issues logs, risk assessments, discussion records, progress reports, change control documents, project management plans.Cultivated ongoing customer relationships beyond initial project lifespan.Assisted clients in long-range strategic business plans.Created ad hoc proposals and status reports for client and corporate executives.Coordinated efforts to integrate client’s 3rd party systems and alternative business channels, specifically catalog and e-commerce businesses.Prepared and delivered performance appraisals for multiple project teams.Participated in continuing education courses in Project Management, Customer Service Excellence and Team Leadership/Management.

Served as Project Manager for 18-month implementation of STS retail enterprise system, including 60-store POS deployment.Trained and supported over 40 corporate users.Developed functional and business requirements for custom modifications.

Project Lead for the successful conversion to STS merchandise information systems. Trained all store personnel during implementation of new POS systems.

P&L responsibility for 12 stores in NJ/PA ($8.5 million annual sales).

Managed 11 Charter Club specialty stores in NJ/PA/MD ($10 mil. Annual sales) Designed and taught an exclusive client development system for sales personnel in 35 stores.Promoted within 6 months from Assistant Buyer position.