Tratamiento de incidencias L2 y L3, programación en Ansible, Powershell y JavaScript, configuración de IIS, SQL Scripts,

Customer support, applications hypercare, , tickets management, meetings, IT audits.

Customer service, Active Directory management, assembly and setup of computer equipment, Wordpress website administration, email account management.

In this position, I was responsible, along with my colleagues, for researching the different types of Ransomware that existed and how the groups using them operated. Additionally, I prepared reports on the attacks carried out by these gangs, including targeted companies, stolen information, attack frequencies, etc.

Detailed customer care, reporting on hardware, software, and innovations, material reception, product management for sale, and handling of database software.