Yagyesh Malpani Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

✅ Expertly servicing clients' travel and financial needs with a focus on exceptional customer service.✅ Selling diverse products, including 60 Buy/Sell Foreign Cash, TMOZ Currency Card, and Travel Money Transfer.✅ Proactively detecting and reporting Fraud, ID theft, and AML transactions.✅ Resolving client inquiries and issues promptly, ensuring high customer satisfaction.✅ Adhering to strict KYC and due diligence processes with clients consistently.✅ Achieving targets and meeting KPI expectations in a dynamic work environment.✅ Managing FX rates and prices and efficiently processing buy/sell FX cash transactions.

China

✅ Conducted extensive market research to identify potential suppliers and manufacturers, expanding the sourcing network and diversifying the supplier base.✅ Successfully negotiated favourable rates and terms with suppliers, resulting in cost savings and improved procurement efficiency.✅ Facilitated clear communication between clients and Chinese suppliers, ensuring product specifications and quality standards alignment.✅ Coordinated end-to-end logistics, including export documentation, to ensure smooth shipping processes and compliance with international trade regulations.✅ Played a crucial role in supplier audits, assessing capabilities and ensuring adherence to quality standards.✅ Leveraged language proficiency to foster effective communication between clients and Chinese counterparts, contributing to solid business relationships.

Sydney, New South Wales, Australia

✅ Uplift store efficiency and operational excellence by proactively restocking shelves, assisting in promotions, and managing window displays to maintain the sales floor and optimise sales outcomes;✅ Optimise customer satisfaction by answering client queries to provide excellent customer service and resolve issues and problems with a high degree of professionalism;✅ Monitor customer activities and process sales transactions with impeccable attention to detail, contributing to the reduction and prevention of illegal activity, including fraud and theft.

Sydney, New South Wales, Australia

✅ Prepare food selection requests while following food preparation processes to cater to customer preferences;✅ Comply with strict food handling, safety, and sanitation standards to prevent and minimise health risks;✅ Utilise effective communication and interpersonal skills to liaise with customers and a team of up to 10, providing exceptional customer service and fostering positive work relationships.✅ Enhanced restaurant operational procedures by maintaining daily meal records, collating receipts, and preparing food under health and sanitation standards.

Sydney, New South Wales, Australia

✅ As a team of 6, explored the needs and expectations of tomorrow’s employees and made recommendations to Macquarie to retain future talent.✅ Analysed the impact of Covid-19 restrictions, flexible work arrangements and hybrid work models. ✅ Research found that during the pandemic, people newer to the workforce struggled with burnout and, with smaller professional networks, had a lower sense of belonging. ✅ Assessed how technology could be adopted to enhance the employee experience and used in staff retention. ✅ Provided well-researched and evidenced-based recommendations to uplift the employee connection despite varied working arrangements (remote, office or hybrid).

Perth, Western Australia, Australia

✅ Curated 30 high-level user stories for RecordCollect, Inspect’s cloud-based platform while utilising the current backlogs in the system as a reference for project delivery;✅ Collaborated with 3 team members in researching the functionalities and capabilities of the existing Inspect platform whilst exhibiting thorough comprehension of its essential features;✅ Developed a full-scale list of objectives and intended RecordCollect features to define user story components in alignment with management and product owner’s specifications and quality standards;✅ Assisted the Product Owner in overseeing new feature developments during the project lifespan.✅ Mitigated errors and accelerated development by conducting an iteration reflection and planning session.✅ Enhanced Zoodata services by processing RecordCollect development backlogs accurately and timely.✅ Prevented scope creep by collaborating with the project team in regular negotiations and determining the number of releases and expected deliverables. ✅ Streamlined communications by analysing plans with the Product Owner and crafted user-focused stories.

Master Of International Business, International Business

Bachelor Of Commerce - Bcom, Information Technology

Short Course, Doing Business And Management In Cee And Cross Cultural Management

Short Course, Big Data And Cross-Cultural Management

Diploma Of Commerce, Business/Commerce, General