Yahaira Gamboa Email & Phone Number

Charlotte, North Carolina, United States

Assist in communicating with non-English speaking patients and their guardians while performing front desk reception and clerical duties.Check in patients by updating any necessary paperwork.Answer the phone for incoming calls.Schedule new and returning patient appointments.Call to confirm upcoming appointments.Call patients who’ve missed appointments to reschedule.Check out patients by scheduling future appointments & collecting any patient portions of the visit along with past due balances.Review, revise, and bill claims at the end of business day.Interpret for clinical staff and patientsPerform end of day daily count of cash drawers.Verify health insurance and patient eligibility prior to their appointment.

Charlotte, North Carolina, United States

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.Interacts with customers to gather support data and works to resolve discrepancies.Help educate our customers on the processing of payments through online application.Provides support by reviewing, researching, investigating, and processing claims.Access, input, and retrieve prescription information from computer systems, and verify whether order is approved. Provide support to the pharmacy staff in a variety of capacities.

Charlotte, North Carolina, United States

Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitorsImplementing strategies to help meet store goals and objectives.Recruiting, developing, and motivating store employees who exceed internal and external customer expectations.Ensuring compliance with federal, state, and local regulations.Establishing a strong customer service/selling culture to maximize sales.Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager.Marketing within your community to increase market share and store revenues.Resolving customer complaints to increase customer satisfaction.Controlling labor hours, cash, store audits, and shrinkage.Help maintain a neat and clean store environment for our customers and employees.

Bronx, New York, United States

Supervise procedures with money orders, cashing income tax refunds, processing bill payments, cashing payroll checks, western union, prepare bank deposit, and maintained a safe and secure environment for customers and employees. Assist store manager in implementing strategies to help meet store goals and objectives. Supervise associates with maintenance of cash drawers and cash handling procedures. Execute check cashing approval level not to exceed authorized limit.

Bronx, New York, United States

Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic and professional attitude toward customers at all times. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary

Bronx, New York, United States

Plan, implement and document successful educational, recreation, youth leadership, community service and arts activities with school-aged children. Actively participate in all aspects of staff or member development, including weekly supervision, weekly team meetings, pre-service training, an additional at least 15 hours of training during the school year. Effectively manage assigned group. Maintain and enforce progressive discipline policy. Build a positive relationship with each after-school participant in your care, and foster positive connections between participants. Actively engage with children at all times with the goal of fostering the positive development of each child and the group.

Bronx, New York, United States

Help with the overall maintenance of the Learning Center. Maintaining a safe and supportive environment for all youth. Lead service learning projects with the support of other staff. Leading debriefs before and after each project or activity as needed. Preparation of snack for each group going on service projects or day trips. Supporting on all major service learning projects, leading youth by example.

Bronx, New York, United States

Provide suggestions to the best of one’s knowledge that help the mentee reach their goals. Offer opportunities to problem solve and exchange ideas. Responsible for conducting street community outreach to spot kids at high-risk of violence and delinquency. Assist administration organize events that will encourage mentee develop social skills.

Dental Hygiene/Hygienist

Cosmetology License, Cosmetology/Cosmetologist, General

Liberal Arts And Sciences/Liberal Studies

High School Diploma, Health Services/Allied Health/Health Sciences, General