• Hire and retain 70-100 talented candidates monthly through the full pre-employment process.• Point of contact for every candidate, branch manager and regional director in Terminix’s Southern regions utilizing phone, email Outlook, text message and Teams for communication and record keeping• Participate in work organizations to develop professionally such as the African American BRG• Maintain a high level of confidentiality regarding candidate’s background investigations, drug screenings and motor vehicle report results• Partner with compliance teams to navigate and problem solve issues that may arise during the pre-hire process (integration issues, obtaining legal documents, abiding by regulatory laws and dispute processes)• Apply excel formulas and knowledge of PowerPoint to edit and create the daily report for the Talent Specialist team. • Present ideas, analyze data and provide creative solutions to better the pre-employment process for candidates• Collaborate and work projects to better support the HR team• Deliver over 100 customized offer letters monthy for each candidate utilizing the Workday applicant tracking system

• Execute various administrative duties, including, printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding financing, registration and/or titling, auditing completed paperwork, cash/payment management while increasing customer sales and satisfaction and demonstrating ability to work individually and collaboratively.• Review invoices for retail service work performed; ensure accuracy of documentation for billing purposes. Read, interpret and transcribe data in order to maintain accurate records resulting in meeting repair satisfaction.• Perform quality assurance for legal documents (powers of attorney documents, marriage licenses, vehicle titles, etc.) in coordination with TN state law, the County Clerk’s office, and local DMV offices.• Inform and present various vehicles and financing options, Maxcare extended service plans, and other critical financial considerations such as gap policies while driving Maxcare and vehicle sales which overall increase team bonus.• Implement team strategy by individual execution, delegation, partnership and mentorship to execute corporate goals which emphasized overall team building, employee development, client engagement and satisfaction.• Collaborate with local Memphis charities to create and participate in giving back through CarMax Cares volunteering opportunities.• Utilize Salesforce routinely for record keeping, scheduling, communicating and managing customer information.

• Assisted leadership and staff with the development of best practices and standard operating procedures.• Performed routine duties such as record management, sending emails, data migration, and organizing classroom materials for virtual instruction.• Troubleshot and resolved technological problems with distance learning equipment or applications.• Performed other task such as answering phones, clerical and classroom assisting responsibilities as were assigned by principals and superintendent following Mississippi Code of Ethics.• Lead device project management for over 300 students, grades 3 through 5, scheduling the check in and out of all laptop devices, repairs and taught proper application usage for students and parents.• Liaison for parents participating in virtual school due to Covid-19.

· Developed valuable skills in effective customer service, sales strategy, local business prospecting, finance, logistics, and other important business operations through on-the-job active training, formal classroom training, and the Enterprise Mentor Program.· Assisted as a vital team member by successfully renting approximately 40 vehicles daily while always prioritizing corporate standard operating procedures along with overall client satisfaction.· Upheld corporate policy and exceeded expectations by leading price negotiations and payment collections from clients that included auto dealerships, small to medium businesses, and local auto body shops.

• Served as the first line of contact for customer complaints and advocated to in-store sales associates to improve customer experiences by communicating grievances before issues occurred.• Interpreted data from customer feedback and identified trends using findings to evaluate workflows to identify gaps and deficits that inadvertently impacted the quality of care and customer experience.• Used observations and customer feedback to create, advise and select appropriate device plans for positive outcomes and customer loyalty.• Managed multiple customer projects with competing deadlines simultaneously.• Routinely answered up to 50 inbound customer calls daily to address all questions/concerns and made appropriate recommendations regarding available services and products.• Maintained accurate records, collected payments, and resolved billing issues in a high-volume and fast paced environment.