Develop and execute the company’s business strategies to attain the goals of the board and shareholdersProvide strategic advice to the board and Chairperson so that they will have an accurate view of the market and the company’s futurePrepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activitiesEnsure company policies and legal guidelines are communicated from the top down in the company and that they are followed at all timesCommunicate and maintain trust relationships with shareholders, business partners and authoritiesOversee the company’s financial performance, investments and other business venturesDelegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performanceRead all submitted reports by lower-rank managers to reward performance, prevent issues and resolve problemsAct as the public speaker and public relations representative of the company in ways that strengthen its profileAnalyze problematic situations, and occurrences and provide solutions to ensure company survival and growth

Manage every aspect of our newly expanding operation in-countryRecruit the very best talent in this new marketNegotiate with vendors and service providers needed for productionCollaborate with local businesses to acquire all necessary resources and servicesConduct extensive research regarding the market and learn everything possibleCollaborate with leadership to strategize how best to roll out the product lineSynthesize monthly, quarterly, and annual reports on progress and developmentWork to ensure deadlines are met and budgets are maintainedAdapt the business model to be culturally relevant without losing its identityMentor direct reports, especially regarding our values and visionContribute to the overall global success of the company

Core Responsibilities1. Optimize Operations Responsible for ensuring we are using our resources in the most efficient way possible on the highest leverage activities. - Maintain Quarterly Cadence of Reflection & Iteration (Facilitate Offsites)- Process Improvement (Apply Principles of “Scaling Up” & “Traction”) - Set & Oversee Company KPIs / Rocks –- Set & Maintain an Organization Dashboard of Lead Measures- Team Line Management & Performance 2. Build Robust Plans for the future Responsible for planning and ensuring the organization can accommodate this growth based on our strategic goals and priorities. - Build & Maintain a Business Plan & Forecast interpreted from our Strategy - Forecast growth & organizational requirements based on the Business plan - Ensuring the hiring at the right times & have the right structure in place to match our growth 3. Business P&L Owner - Work with the finance team to monitor the P&L Monthly- Determine budgets for departments & initiatives based on strategic goals - Ensure we are spending responsibly and efficiently without throttling growth 4. Special Projects Responsible for managing business-critical non-medical projects that help move the company forward.

Assist with and supervise various research projectsAssist others with and perform lab techniquesManage reporting, monitoring, resources, and laboratory personnelWork closely with team members to provide effective solutions to support business and quality objectivesFacilitate effective communication across internal departments by trending and reporting dataEnsure adherence to regulatory requirements, budgets, and schedulesEstablish and improve procedures and processes by addressing issues and risksUtilize proven employee management solutions to improve productivity and efficiencyEnsure the lab establishes and maintains a calibration program for testing equipment that affects quality resultsEnsure that environmental requirements are met at the federal, state, and local government levels

Operations of Trex & Winch Mobile Applications• Recruit, select, train, assign, schedule, coach, counsel and discipline employees• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions• Plan and review compensation actions; enforcing policies and procedures• Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions• Analyze process workflow, employee and space requirements and equipment layout; implement changes• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations• Accomplish operations and organization mission by completing related results as needed• Manage staff levels, wages, hours, contract labor to revenues• Responsible for review/approval responsibility for all operations employees• Manage relationships with key operations vendors• Track vendor pricing, rebates and service levels• Review and approve all operational invoices and ensure they are submitted for payment • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints• Work closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.• Communicate all operating policies and/or issues at department meetings• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations• Keeping abreast of emerging technology changes and innovation• Conducting annual performance reviews of staff

• Supervises/manages the daily activities and performance of the Account Advisors• Generates and sends agreed reports to clients regularly as per client requirements• Shadows process review by signing off the “shadowing” of newly recruited Advisors• Asses the Advisors performance on monthly basis and calculates variations on set standards• Holds (and documents) one to one meetings with Advisors to communicate feedback on monthly performance assessment results• Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution• Ensures that Team members adhere to RCC policies• Built up data and ensures that all data on project’s K-base remains updated

Own Business-Partnership• Presenting the Induction and Orientation program.• Presenting the direct marketing training.• Presenting the sales training.• Supervision on trainees’ relationships.• Create and update company regulations and procedures.• Create and update training materials

• Handling Middle East customers' inquiries professionally and accurately.• Resolve customers' complaints and concerns ensuring achieve customer satisfaction.• Maintain the relation with the end user using the customer care skills to optimize the opportunity of making customers for life.• Complete all necessary documentation related to the project operations.• Alert the Supervisor for issues that require escalation for complete resolution.• Enter customer data into the call center database using international Data entry standards.• Participate in individual and team trainings/ meetings in order to ensure that knowledge is up-to-date.• Making customers and their needs a primary focus of one’s actions.• Managing the relation between the customers and the dealers.• Managing the relation between the dealers and GMMEO.• Managing the relation between the customers and GMMEO.

 Preparing the cycle meetings Collecting managerial data Coordinate relations between different departments Coordinate with HR for new trainees required Specifying employee's annual training needs Choosing the best grooming staff every month. Updating the hotel standers according to the annual standers for the leading hotels of the world.

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