 Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Deploy customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Assess service statistics and prepare detailed reports on your findings. Stay informed on the latest industry techniques and methods. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service objectives by forecasting requirements; preparing an annual report; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

•Apply statistical or mathematical calculations to determine manufacturing processes and• Accordingly meeting production standards.•Helping in making production layouts maximum efficiency•Planning with management and Human resource to develop production standards.•Reviewing production schedules, purchase orders and related information to track the material planning.•Costing and pricing for any product•Maintaining the quality according to the standards and minimize cost.•Establish efficient work methods and labor standards for new and existing operations based on method/process analysis•Perform time studies on manufacturing processes to verify existing standards and create new production standards.•Conduct layout improvements studies•Develop and implement required process work instructions and procedures.•Identify operational inefficiencies in manufacturing and implement best practices.•Ensure measurement and control of direct and indirect labor standards.•Prepare required progress reports•Report to Plant Manager