Mohamed Yahiya Jamal Email & Phone Number

Doha, Qatar

As an organized and detail-oriented Administrator, I am responsible for ensuring smooth day-to-day operations across various departments. With strong multitasking and problem-solving skills, I efficiently manage administrative tasks, support executive teams, and ensure effective communication across all levels of the organization.Office Management: Overseeing office operations, managing schedules, and coordinating resources.Document & Data Management: Organizing, maintaining, and retrieving essential records, files, and reports.Team Support: Providing administrative assistance to departments, handling correspondence, and supporting project coordination.Process Optimization: Streamlining workflows and implementing systems to improve efficiency and productivity.Customer & Vendor Relations: Serving as the point of contact for clients, suppliers, and other stakeholders.Compliance & Reporting: Ensuring adherence to company policies, regulations, and timely reporting.

Doha, Qatar

Support to executives, teams, and departments to ensure smooth and efficient operations. My key responsibilities included:Managing calendars, scheduling meetings, and coordinating travel arrangements.Handling communications, including phone calls, emails, and correspondence.Organizing and maintaining files, both physical and electronic.Preparing reports, presentations, and other documents for meetings.Assisting with office management tasks, such as ordering supplies and overseeing facilities maintenance.Serving as a liaison between departments and clients, ensuring timely and effective communication.Coordinating events, conferences, and team-building activities.

Qatar

Delivering exceptional customer support while overseeing and mentoring a team of customer service representatives. My role involves:Customer Support: Providing expert assistance to customers via phone, email, or live chat, resolving inquiries and troubleshooting issues with a focus on ensuring a positive customer experience.Issue Resolution: Handling complex or escalated customer concerns, offering timely and effective solutions, and ensuring high levels of customer satisfaction.Team Leadership: Mentoring and training junior customer service agents, offering guidance on best practices, troubleshooting techniques, and improving team performance.Performance Monitoring: Tracking key performance indicators (KPIs) for the customer service team, including response times, customer satisfaction scores, and issue resolution rates.Process Improvement: Identifying opportunities for improving customer service processes, suggesting improvements to streamline workflows, and contributing to ongoing training and development programs.Product Knowledge: Staying up-to-date on company products, services, and policies, ensuring accurate information is communicated to customers.Collaboration: Working closely with other departments, such as sales or technical support, to resolve issues, share feedback, and improve overall service offerings.

Doha, Qatar

Doha, Qatar

Supervising production activities: Ensuring on-time and cost-effective production.Team leadership and development: Training, motivating, and managing a high-performing workforce.Quality assurance: Maintaining strict quality control protocols to meet industry standards.Safety compliance: Promoting a safe working environment and ensuring adherence to safety regulations.Inventory and resource management: Monitoring materials, machinery, and personnel to optimize resources.Continuous improvement: Identifying and implementing strategies to enhance efficiency, reduce costs, and streamline operations.

Kerala, India

For driving sales growth, leading a high-performing sales team, and developing strategies that align with company goals. My primary duties include:Team Leadership: Leading, mentoring, and motivating a team of sales professionals to meet and exceed sales targets, providing ongoing coaching and performance feedback.Sales Strategy: Developing and executing sales strategies to expand market presence, increase revenue, and achieve company objectives.Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, and ensuring customer satisfaction to drive long-term business success.Market Analysis: Conducting market research to identify trends, opportunities, and competitor activity, adjusting sales strategies to maximize growth in target markets.Sales Forecasting & Reporting: Monitoring sales performance, preparing reports, and analyzing metrics to forecast future sales and identify areas for improvement.Training & Development: Overseeing the training of new team members, ensuring they have the knowledge and tools needed to succeed in their roles.Collaboration: Working closely with marketing, product, and customer service teams to align on promotions, campaigns, and product offerings.Budget & Resource Management: Managing sales budgets, allocating resources efficiently, and ensuring that sales goals are achieved within the allocated budgets.

Bachelor Of Business Administration - Bba, Aviation/Airway Management And Operations

Diploma Of Education, Aviation/Airway Management And Operations