Yahya Abdirahman Email & Phone Number

Birmingham, England, United Kingdom

- Provided frontline support for business banking queries, ensuring compliance with regulatory standards and internal protocols.- Analysed customer interaction data to identify areas for process improvement.- Developed strong problem-solving skills and attention to detail in a financial services environment.- Communicated effectively with business managers for seamless call transfers and issue resolution.- Day to day problem solving for customers facing issues with payments, cheques & mandate queries.

Birmingham, England, United Kingdom

- Oversaw administrative tasks, including accurate data entry, document scanning, sorting mail, and filing- Conducted meticulous checks on forms to ensure precision and completeness- Conducted case management, tracking the progress of cases, and ensuring updated results- Keying applications into the systems & prepping

Remote

- Tax repayments- Calculating overpayments- Issuing work from home reliefs - Dealing with marriage allowances - Adjustments in expenses & benefits- Amending customer information

Bachelor'S Degree, Accounting And Finance

Gcse’S, Gcse’S, 5 B’S 5 C’S

10 GCSE’s - including Maths & English