Yahya Dahir Email & Phone Number

Nairobi County, Kenya

Overseeing Bank business development and growth including the development and execution of the bank's strategic plan, identification of growth opportunities and the development of new products and services. Managing relationships with clients and stakeholders including maintaining strong relationships with existing clients, identifying and pursuing new business opportunities, and managing stakeholder relationships. Managing the bank's business financial performance including setting and achieving financial targets, managing the bank's balance sheet and liquidity, and finally ensuring compliance with regulatory requirements.The Business department comprises of SME, Retail Banking, Corporate Banking, Marketing & Customer Experience.

Nairobi, Kenya

Tasked with the delivery of the SME and Retail Banking strategy and objectives through business acquisition and customer retention initiatives. I define and cascade key business’s performance indices to the SME and Retail Banking teams, analyze patterns in consumer and market behavior and subsequently define data-driven strategies to consistently optimize performance. Also responsible for development of periodical sales objectives for the SME and Retail Banking team, review of growth opportunities, ensuring capacity building, and managing product mix in line with the Bank’s Strategy and take responsibility for the performance the entire Bank Branch network. Deputize the role of the Head of Business to carry out close monitoring of the branches and to ensure the operational integrity and compliance of the activities of the branches with the laid policies and procedures

Nairobi

• To offer strategic leadership and direction of the bank’s Corporate and SME business in line with the bank’s overall strategic intentions and business plans• Initiate contacts and proposal documents for the purpose of retaining, developing, and fostering profitable business relationships. • Active portfolio management and development by maintaining & growing existing income sources.• Responsible for structuring and negotiating finance and/or lease agreements according to guidelines established by senior bank and business unit management. • Maintaining an extensive network of contacts.• Keep abreast of current developments and market trends to better identify and service clients.• Research, create and follow up a target list for potential new business.• Identify product/service opportunities for other business units and participate in development of new solutions to client needs.• Adopt a value based management approach to cost control.• Provide outstanding relationship management and advice to a varied and challenging mix of business customers.• Develop dynamic working relationship with customers, offering outstanding financial service and advice to those customers to assist them in achieving their personal and business strategic goals and growth aspirations.• To participate as a key member of the Management Finance Committee (MFC) in assisting the management in developing the mission and long term strategic goals for the Bank

Nairobi

 Supervise a team of Business Bankers and Relationship Managers within the cluster Review total performance for branches Relationship Managers within the cluster to ensure that overall performance targets are met.  Identify areas of improvement for existing products and processes, creating and identifying strategies around this.  Undertake Relationship management for top tier SME clients i.e. Businesses having annual turn overs of between KES 300M- 1B Build and develop a high performing team through embedding performance development and coaching.  Creating an empowering environment for direct reports, identity potential leaders and ensure that development opportunities are created. Effective resource management/ planning that reflects current and future business requirements  Increase product penetration for existing customer base through integrated relationship management and cross marketing and selling of Bank’s range of products. Achieve record sales targets for new accounts, assets, and liabilities for self and cluster

Nairobi

 Analyse the client's financial and operating strategies and recommend alternative or additional financial services to best meet the client's immediate and long-term personal and business needs Aggressive marketing of the bank’s products and understanding the clients’ needs to ensure the bank understands their needs. Building a strong network of clients through referrals by the existing and borrowing clients. Achieve and manage the targets as set under Islamic Banking in terms of revenues, costs, cross selling and customer numbers.  Manage the existing loan portfolio to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank credit policy to maximize earnings while containing risks to an acceptable levels. Work closely with other Banking staff to manage clients and explore new opportunities. Review & Revise relationship profitability’s ensure maintenance of a high quality asset portfolio. Monitor the quality of liabilities and asset portfolio held.  Drive relationship management towards quality standards where risks are well controlled. Continuously providing feedback to the Product Development Manager of the acceptance of the products & processes in the market and suggested changes that could provide impetus to the sales efforts. Monitor the depth of all relationships acquired. Achieve the maximum “share of wallet” for each customer acquired by the sales team. Set business performance standards for Acquisition, Relationship Management & Cross Sell.

Kenya

•Supervise a team of Relationship Officers and Assistant Relationship Officers•Support Relationship Manager/ Team Leader in Business Development, Market Intelligence and implementation of the Bank’s Policies/ Strategy. •Plan and finalize annual marketing strategy to achieve the financial & non-financial goals & manage expenses, maximize net profit, achieve the budget revenue.•Identify and segment target market and develop new business to broad base the portfolio and pursue growth opportunities.•Develop & maintain close relations with key officials of your relationship clients and keep abreast with the latest changes in regulatory guidelines and implementation of operational procedures and policies to ensure compliance with all guidelines.•Calling on corporate clients to explore new business opportunities with an objective of making a lucrative portfolio.•Keep close watch on competition's activities and update management to prepare action plan to counter Competition's business strategy.•Market Corporate Products and Services and Grow Quality Corporate Asset Book focusing on long term development of mutually advantageous client relations while ensuring that all short term objectives are met simultaneously•Enhance the Bank’s profitability through enhanced funded and non funded income, management of costs identification of revenue leakage, and to deliver on the overall financial performance of the Bank.•Creation of Marketing Plans and Product Penetration Matrix•Being accountable for the level of quality service provided to the customer within the portfolio being supported in close consultation with the relevant relationship officer and all other arms of the bank•Ensuring efficiency in business processes and controls to minimise risk exposure. Practising compliance with Shariah processes, all relevant legal, regulatory and bank policies•Ensure productivity, timely reporting on business issues and execution of training and personal career development plans

 Ensuring adherence to bank procedures relating to account opening as well as personal and business loan applications by completing the required quality checks as per set service standards and credit policy Assisting in review of risks of new and changed business activity and processes prior to implementation to ensure a seamless transition and continuous improvement Liaising with the Compliance coordinator in formulating action plans based on findings in suspicious transaction reviews Assisting in the annual reviews of customers classified as ‘high risk’ as well as raising high risk assessment reviews for individuals or entities deemed as high risk before engaging with them  Own customer’s queries and complaints around account opening, loans and card applications and resolve in a timely manner. Build relationships with internal service providers to ensure quick turnaround time of escalated queries and complaints Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit. Deliver exceptional sales performance by identifying and meeting customer needs through selling and cross-selling of all Barclays Africa retail products and services to walk in customers in the branch. Maintain own sales performance statistics for management information usage. Handle customer service in the Business club suite and build strong and sound relationship with customer for excellent service delivery

• Gives advice to customers, collects and accesses relevant customer information for various propositions and make sue customers are offered the right products and services. • Monitor the progress of the products that are offered to customers and take appropriate action to the propositions and channel in line with customers reasonable expectations as to ongoing service• Ensure customers are treated with respect and dignity

Master’S Degree, Msc Risk Management

Certified Islamic Finance Executive, Islamic Finance

Bachelor Of Business Administration (Bba), Accounting And Finance