Manage IT hardware & software asset portfolio with respect to deployment, utilization, tracking, security and disposition➢ Record new assets and de-activate asset records in client’s asset management system➢ Enforce and maintain organization’s IT asset life cycle strategy and processes➢ Manage a team of technicians supporting the asset management and Level 2 support process➢ Serve as IT hardware & software asset management subject matter expert➢ Deploy OS image builds to PC devices and perform post image system configuration➢ Inspect received PC devices for proper operation and perform physical cleaning➢ Provide level 2 technical support of assigned applications and hardware➢ Document incidents and requests in a ticket management system and follow-up daily➢ Provide monthly reporting of deployed, damaged and retire assets➢ Stay current on and adhere to established policies, procedures, documentation andtechnologies key to long-term success➢ Build positive relationships with clients and market Mechdyne Corporation’s products andservices➢ Document conversations with vendors, current and potential clients, and others in writing.Build positive relationships with all clients in the specified region➢ Assist in marketing of Mechdyne Corporation capabilities, hardware, and servicesMeet with Manager on a weekly basis or as required➢ Keep confidential Mechdyne technical and business knowledge and client-related information➢ Keep current on state-of-the-art technologies and developments key to Mechdyne’s continuedlong-term success➢ Help respond to emails and electronic inquiries➢ Help carry out miscellaneous tasks as required➢ Help maintain, develop, and promote Mechdyne’s image as the best immersive visualization solution provider in the world➢ Help maintain, develop, and promote Mechdyne’s image as a leading audio-visual company equipped to solve a wide range of engineering and technical challenges for its clients

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems including, Supporting Windows 10, MS Office 365, Remote Access,Imaging and Asset Management•All work from ServiceNow ticketing system•Break-fix support, changing system boards, HDDS, laptop LCDs, etc•Responsible to ship and track equipment to remote users and track returns documentingeverything in the ticket•Customize the customer experience for every individual – all communication, instructions, andproduct knowledge to the level of the individual•Prepare reports for analysis of product failure trends and service issues.•Create and maintain reports for ticketing system for the queries of end users•Assist clients with their software and hardware support requests.•Update solutions and procedures•Manage variety of tasks, handle multiple tasks at the same time.•Diagnose and resolve network and other software problems.•Create strategies step by step to solve problems related to functionality, connectivity,monitoring and how to fix their hardware issues.•Advance level MAC and Windows troubleshooting.

•Diagnose and troubleshoot technical issues, including hardware and software•Track system issues within agreed time limits•Communicate with clients and individual customers through a series of actions, either via phone, email or chat, until they have solved their technical issue•Provide prompt and accurate feedback to customers•Referred to internal database or external resources to provide accurate technical solutions•Ensured all users are properly logged•Prioritize and manage several open issues at one time•Follow up with clients to ensure their IT systems are fully functional after troubleshooting•Prepare accurate and timely reports•Document technical knowledge in the form of notes and manuals•Maintain relationship with clients•Proven work experience Technical Support Specialist, Desktop Support Engineer, IT Help Desk Technician or similar role•Hands on experience with Microsoft Windows, Linux and Mac OS enviroments• •Maintaining positive relationship with business partners, vendors and consultants to address support and project activities•Ability to understand business modules and architecture for complex business requirements and provide Experience:Frys ElectronicsTech Team Specialist2018-2020•Provide desktop and filed support to end users regarding multitude of technical issues•Windows: XP, 7-8-10 (home and pro)•Mac OS (multiple version) •Monitor local networks and assure servers and client are connected •Activate identify hardware performance with the help of UX environment•Troubleshoot hardware and software issues with remote users•Perform installs, moves, adds and changes in system software•Provide support to users to diagnose, troubleshoot and resolve related problems•Setup, configure, install and support all components of computer system and peripherals•Diagnose and repair desktop and laptop computers•Build system components into workstations and high end user desktop computer•Break fix – taking components apart and repair them from the minutest component