• Track, record, and follow the defects encountered during testing with the client using (JIRA).• Knowledge transfer and training for new resources in the organization with tools (DevOps)• Responsible for tracking, recording, and following the bugs encountered during testing using DevOps for products.• Defining test plans and creating reusable test environments for test execution.Web-based testing responsibilities:• Working in Network and Under Writing modules in the IMS core system.• Testing the Integration core system and portals which include medical insurance processing: Provider/Approval portals, Client/Brokerportals, Member portals, and claim processing.• Doing regression and complete sanity checks after every release in STG and Pre-Production environment.• Testing Notification Engine System (Email, SMS, WhatsApp) and verifying notification templates and attachments.• Functional Testing Nano PBM system (Pharmacy Benefit Management) for Inayah Health Insurance• Responsible for Integration testing Nano PBM and Health Regulatory Authority (DHA, DOH, and Riayati).• UAT testing on behalf of business for end users sprint-wise acceptance.Mobile app testing responsibilities:• Responsible for testing Patient Mobile App & Rider App. Writing End to End scenarios as patient and rider using Android andiPhone mobiles.• Translate mobile applications and web systems in both Arabic and English languages.• Responsible for writing test cases and testing portals related to the application like (Admin, Provider, Clinician, Finance, and Payers).• API testing, for IMS, PBM, and mobile applications using Postman.• Responsible for writing test cases and testing Nano IDDK (International Drug Data Management).• Writing test cases and testing BRE (Business Rule Engine): Customizing input and output of the rules.• Responsible for integration testing Nano IDDK and Nano PBM

Successfully increased test case coverage by 54%, enhancing test reliability and reducing overlooked defects, contributing to higher product stability.Reported directly to the QA Manager: Provided detailed weekly reports on defect trends and testing patterns, utilized by senior management in strategic planning and resource allocation.Achieved a high customer satisfaction score of 98% on user acceptance testing (UAT) feedback across 13 projects, reflecting exceptional attention to quality and user experience.

• Responsible for writing and teaching codes to kids• Taught children the ability of critical thinking through assembling readymade robotics and programming them.• Responsible for helping to develop websites and mobile applications using React & React Native for mid-level programmer teens