I'm a part of the licensing team for all enterprise products of Symantec and bluecoat. I manage all licensing queries for Symantec and bluecoat products. Our customers are global and we work in a 24/7 shift module interacting with customers all across the globe . We cover APAC, EMEA & AMS(America's North & South). This profile requires us to communicate with Symantec partners and reseller's, distributor's & enterprise users. We work on saleforce, Oracle & Flexnet.

I was a part of the mobile broadband technical support team for the 3 UK mobile network. I've also managed billing queries for broadband users along with troubleshooting any technical issue that our customers came across. Up-selling was also a part of our process and I have consistently won rewards for up-selling every month. This role had 3 main responsibilities customer care, technical support and up-selling.

I was a part of the New Business Pensions team for Norwich Union (insurance and pension provider in UK). My role required me to vet new pension policies and process them end to end. This role included calling financial advisors for any missing information in a newly submitted pension policy and also verifying and authenticating policy documents before processing any pension policy. This was a very detail oriented role as it required multiple checks to be done before a policy went live. I was… Show more I was a part of the New Business Pensions team for Norwich Union (insurance and pension provider in UK). My role required me to vet new pension policies and process them end to end. This role included calling financial advisors for any missing information in a newly submitted pension policy and also verifying and authenticating policy documents before processing any pension policy. This was a very detail oriented role as it required multiple checks to be done before a policy went live. I was also selected for a new pilot process of a joint venture with RBS (Royal Bank of Scotland) and Norwich Union. I was managing reissue of policies in this role. This also required a lot of detail orientation as this role was very critical. Reissuing policies was an advanced level profile within the team as it required corrections to be made to any policy that had being issued incorrectly. This role required an in depth analysis of the errors made by the front line representative's while issuing a new policy and we had to rectify the errors and then re-issue the policy. My main medium of communication in this role was through calls and emails. Show less

I was a part of the technical support team for Linksys (North America). My role was troubleshooting on all Linksys networking products that included routers, modem's, gaming adapter's, wireless range extender's wireless camera's etc. I gained a lot of networking knowledge in this profile. This profile also included up-selling of extended support for out of warranty products.