• Managing nationwide ops for 3Ms, key in steel/cement sectors, initiated online purchase trends database.• Targeted 0.3M MT/year, achieved record 30k MT monthly sales, averaging $136M in value.• Coordination with global suppliers for key raw materials, machinery, parts, launched inventory model.• Ensuring smooth supplier-customer transactions, upheld 3Ms' reputation as a top indenting firm• Streamlined logistics for smooth trade.• Management of logistics and freight forwarding for the shipment.

Supply Chain Management (Distribution, Logistics, Warehousing, Demand Management, Transportation Management, etc)

Core Area of Experience at Naveena Steel- Managed overall supply chain & logistics department which includes, Global Sourcing, Local Procurement, Project Procurement & Inbound Logistics – Warehouse.- Ensured maintenance, repair and operation activities are lined up for seamless operations. - Managed global scrap sourcing at strategic level of around 0.2million mt of scrap per annum (US $ 91M per annum) - Managed major green field project procurement through different Global OEMs.- Led & finalized all major MEP contractors for ongoing projects. - Managed end-to-end procure to pay cycle for both local and global sourcing. - Led Oracle implementation on behalf of Supply Chain Department. - Implemented inventory planning module which helped in reducing redundant inventory by 40% - Total spend analysis and performance monitoring of SCM KPIs.Achievements- Supply Chain Transformation - End-to-End Material Receiving Process- Direct Sourcing Model- Min-Max Ordering Levels implementation - Established Quarantine Warehouse- Implemented VMI Model- Service Contracts

Core Area of Experience at Agha Steel- Managed supply chain department and led team of 25 members includes, Global Sourcing, Local Procurement, Project Procurement & Warehouse- Managed major revamping project through Danieli (Italy) and Preet.- Led & finalized all major MEP contractors- Managed warehouse team with inventory of approx. 11,000 SKUs - Managed end-to-end procure to pay cycle for effective cash flows- Managed inventory re-ordering levels for critical items - Led inventory management along with inventory ABC classification - Led SAP (S4/HANA) implementation on Fiori from Supply ChainAchievements- 5years LTC contract with Graftech – Switzerland - Revamping contract with Danieli – Italy - Supply Chain Transformation- Min-Max Ordering Levels- Established Quarantine Warehouse

Core Area of Experience at Amarant Pharma- Managed end-to-end supply chain department, comprises of 18 team members of Import, Local Procurement, Distribution & WH- Led sourcing of all local & international (raw & packaging material) - Managed nationwide distributors for ensuring availability of FG- Led procurement of Promotional Items- Member of Management Committee (MANCOM) - Led ERP (Sidat Hyder) implementation from Supply Chain - Led daily morning meeting of production plan conformanceAchievements- Implemented ABC classification for inventories - Implemented Vendor Development Model- Introduced RSF Model for forecasting - Warehouse Restructuring - MSD Restructuring

Core Area of Experience at Genix Pharma- Managed production planning on the basis of monthly forecast for both oral & sterile areas- Responsible for monthly forecast accuracy reporting - Managed material requirement planning on monthly basis- Managed distributor level inventory & its replenishment- Responsible for planning & coordination meeting with Production, Sales & Marketing, QC/QA and Warehouse. - Managed capacity requirement planning with production - Managed production efficiency and plan conformance Achievements- Implemented Forecasting Accuracy Model - Implemented MFC at distributor level- Implemented long range production planning - Microsoft Dynamics for Production Planning

1. Responsible for looking after demand management activities of almost 1,600 SKUs for both International & Domestic Business2. Actively managing the demand of more than 20 countries on monthly basis by maintaining agreed inventory levels 3. Develop consensus with business management on proposed orders based on forecast numbers4. Responsible for analyzing the sale forecast variance on monthly basis by using standard definition of Demand Planning5. Responsible for developing & presenting S&OP data for Demand Review phase6. Leading annual budgeting activity from Supply Chain by coordinating with Business Management, Finance and Business Development7. Inventory reconciliation reports8. Presentation of several reports to relevant stakeholders 9. Responsible for supervising material master and act as a system owner 10. Maintaining monthly report of production capacities 11. Analytical & comparison reports to top echelon12. Member of S&OP (Sales & Operations Planning) committee

1. Responsible for looking after demand management activities of almost 1,600 SKUs for both International & Domestic Business2. Actively managing the demand of more than 20 countries on monthly basis by maintaining agreed inventory levels 3. Develop consensus with business management on proposed orders based on forecast numbers4. Responsible for analyzing the sale forecast variance on monthly basis by using standard definition of Demand Planning5. Responsible for developing & presenting S&OP data for Demand Review phase6. Leading annual budgeting activity from Supply Chain by coordinating with Business Management, Finance and Business Development7. Inventory reconciliation reports8. Presentation of several reports to relevant stakeholders 9. Responsible for supervising material master and act as a system owner 10. Maintaining monthly report of production capacities 11. Analytical & comparison reports to top echelon12. Member of S&OP (Sales & Operations Planning) committee

1. Demand Management. - Responsible for managing demand of all national distributors & institutions on monthly basis, which is used for MRP as an input. - Monitoring of inventories at distributor level to avoid stock out situations- Analyze forecast vs. sales variance and take corrective action as required. - Monitoring of stocks ageing at national distributor level and take corrective actions (if required)2. Distribution & Logistics Management- Ensure on-time delivery of shipments of right product with right quantity at right place as per agreed timelines, at a good cost. - Managing Key Accounts- Rates Negotiation with logistics companies while keeping in mind quality services - Optimization of freight cost by considering budgeted numbers. 3. Coordinate with Production planning for timely availability of Finished Goods and with Warehouse for timely dispatches as per agreed schedules. 4. Reconciliation of claims (credit / debit notes & insurance claims)5. Actively involved in continuous process improved and different projects6. Analytical & comparison reports to top echelon7. IT councilor of Supply Chain8. Member of Central Environmental Health & Safety Committee

1. Orders Execution: Ensure compliance of policies & focus on prerequisites for orders execution, Key accounts management.2. Inventory Management: Timely consumption of stocks on the basis of FIFO. Ensure timely availability of stocks by coordinating with concern departments. Arrange sufficient stocks at depots of national distributors.3. Correspondence (Troubleshooting): Maintain close liaison within and outside organization for efficiently solving their issues on time.4. Warehouse Management: Managing Warehouse for daily dispatches, focus on cost & quality of Transportation for supplies and resolving issue if occurred. 5. Compilation, analysis, & submission of IMS data for incorporating company's sales. 6. Review & checking Customer claims for processing of their Credit / Debit Notes as per LOA.7. Market Complaints: Evaluating them and coordinating with concern department for analyzing the nature of complaints and its status.8. Handling of Logistics companies: Analyze & negotiate rates, handle routine issues regarding delays, pickups, transfers, etc.9. Courier / Insurance claims: Processing and ensuring timely settlement of courier claims.10. IT councilor of Supply Chain.11. Member of Central Environmental Health & Safety Committee.

• Manage duty roaster of staff.• Purchase of inventory for contact centre.• Look after resignation & termination related matters.• Leave scheduling of staff.• Look after pay roll of staff.• Look after for the maintenance of contact centre.• Other administration & HR related issues.

• Look after for Centralized Directory Assistance Service (CDAS) & Complaint Management Services (CMS) section of contact centre.• Supervise contact centre agents, manage their issues regarding services.• Support agents in facilitating customer(s).• Conduct weekly shift meeting with all agents.• Do counseling of agents.• Try to manage KPIs.• Provide daily, weekly & monthly report to Manager Contact Centre.• Play an important role in implementing norms of the contact centre.

• Cordinate with agents of Centralized Directory Assistance Service (CDAS).• Manage agents breaks & their complicated calls.• Provide them updates regarding service & offerings.• Lookafter in absence of Supervisor.• Do counseling of agents.• Maintain KPI of CDAS.• Provide daily, weekly & monthly report to Supervisor.

• Managing a team of Warriors.• Schedule breaks of warrior agents & tackle their complicated calls.• Provide them updates regarding service & offerings.• Motivate warrior agents to provide their best.• Try to reduce call drop ratio.• Provide daily report to Floor coordinator.

• Worked as a CSR in CDAS & CMS (PSTN/Broadband) department.• Facilitate customer(s).• Lock their complaints regarding phone line.• Provide them assistance regarding their broadband connectivity.• Collect data of complaints.