Yaira A. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

1. Provides immediate assessment and referral of incoming client calls for behavioral health services; responding within 24 hours and prioritizing according to risk and needs of the client.2. Provides referrals to appropriate services either within the Catholic Charities behavioral health program and/or other Catholic Charities program or external service.3.Maintains up-to-date and accurate documentation and database as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations.4. Creates and organizes resource data related specifically to behavioral health services.5. Handles all client complaints as well as crisis situations in consultation with their supervisory chain and in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience.6. Verifies appropriate documents for insurance and sets fees if client does not have insurance. Prepares the Medicaid process for clients fi they are eligible. ensures information is submitted according to program protocol and agency policy.8. Fluent in English and Spanish to provide language interpretation for clients with limited English proficiency.

Chicago, Illinois, United States

- Expertly managed and facilitated the successful intake process for a vast portfolio of 200+ clients.- Effectively handled a high-pressure environment for two offices in the Chicago area averaging 20 daily calls from diverse stakeholders.- Efficiently navigated the Center's data management system through accurate and timely documentation.

New Jersey, United States

- Achieved 50% shorter wait times as the first point of contact for vaccine registration in the state of New Jersey.- Raised first-call resolution by 25% using extensive knowledge of epidemiological research and analytical practices during a period of increasing call volumes. - Demonstrated an unwavering commitment to customer satisfaction by consistently going above and beyond to address customer issues effectively supporting a vast clientele of 6 million people.

Chicago, Illinois, United States

- Implemented, monitored, and evaluated the comprehensive youth development and leadership program, resulting in an impressive 55% increase in program participation.- Designed and delivered educational and recreational programs that fostered positive youth development, enhanced social and emotional competence, and promoted healthy lifestyles for children aged 5 through 12 in the Summer Program.- Collaborated with community partners to offer additional services and resources to program participants, efficiently managing all relevant information using Excel.- Conducted thorough needs assessments and program evaluations to ensure the effectiveness of the program, providing valuable support to the Summer Program Coordinator.

Beloit, W

- Advised around 30 low-income, first-generation, and students with disabilities using a comprehensive support system including weekly meetings and achievement plans.- Assisted the free library program by archiving each textbook onto a chart using Microsoft Excel while also being on the administrative team as a paraprofessional for the Office of Student Success, Equity, and Community.- Supervised and trained a new team of 5 peer mentors through coaching and communicating with them via email, meetings, and trainings.

Beloit, Wi

- Managed the student greenhouse maintenance staff by motivating and organizing our individual work and student schedules.- Delegated tasks to volunteer students.- Executed an inventory of the greenhouse in Microsoft Excel.

Master'S Degree, Epidemiology

Bachelor'S Degree, Public Health

Associate'S Degree, Biology, General