Yairo Fernandez Email & Phone Number

Woburn, Massachusetts, United States

• Built Win 10 machines using Intune Autopilot• Moved faculty workstations to new offices replicating the setup.• Used JAMF to image Macs for professors and staff• Utilized ServiceNow to track incidents and tasks assigned to me to solve.• Handled new arrival incidents and tasks.

• Trained multiple teams in Boston and Canada on Autopilot Imaging Process for Windows 10 Migrations.• Created training documents for new Autopilot Imaging Process.• Responsible for installing Docking Stations, monitors and other peripherals at user workstations.• Repaired hundreds of Dell laptops and created excel spreadsheet to track every repair done.• Trained technicians on drive destruction protocols.• Inventory check of all corporate machine assets on hand• Verified laptops and corporate machines that were due for disposal. Also organized a spreadsheet to track the drive destruction of each machine.• Deskside support via phone and in person.• Trained technician on iPad and iPhone wipe process.• Passed corporate trainings on Service Now ticketing system.• Utilized the Service Now ticketing system to resolve incidents/tasks and look up corporate asset information.

Burlington, Massachusetts, United States

Migrating computers from Windows 7 to Windows 10 for Hospitals. Managing Teams to meet quotas.

Somerville, Massachusetts, United States

Migrating all Windows 7 devices to Win 10.

Greater Boston Area

Providing residents and guests with the highest quality of customer service.

Greater Boston Area

* Upgrade Win 7 devices to Win 10* Re-imaged conference room PCs running Win 7* Backup user data and restore on upgraded device* Configure devices to company standard configuration* Upgrade Ram on existing devices to meet hardware standards for Win 10 devices* Replace defected batteries from HP laptops

Greater Boston Area

● Wireframed 8 websites using HTML and then designed them using CSS● Created 3 responsive websites with CSS and Javascript● Made a CryptoCurrency App using React-Native● Created a twitter-like app using Swift and Firebase● Created 3 web apps using jQuery

San Francisco Bay Area

• Provided tech support to various buildings worldwide and on site via walk-ups and video chats• Automated spreadsheets on Google Sheets using Javascript

Greater Chicago Area

• Created and deployed a custom image for over 50 MacBooks • Provided tech support for the user population through walk-ups and desk visits• Maintained conference room functionality throughout the entire Chicago site• Fixed a major bug afflicting all the Samsung TV’s in the site

Greater Boston Area

Troubleshot Mac, Linux, Chrome, Windows laptops/desktops, Google video conference systems, smartphones and tabletsInstalled and maintained conference roomsResolved issues for walk-in clients ranging from account configurations to hardware or software

As one of the leaders in my learning community, I am always expected to hold up Year Up's ideals inside and outside of Year Up.

Replaced and installed over 50 desktop computers all over campus, ensuring students would be able to work in various locations around campus.Performed computer re-images for all computers on campus, which updated all software for students and staff.Executed ten PC troubleshoots for the teaching staff.