• Consistently out-performed my individual sales targets while contributing to the team successes. • Streamlined clients’ shopping and payment processes to enhance overall client satisfaction.• Prospected over 10 clients on a daily basis to recommend programs and promotions through social media. • Resolved client complaints with proven conflict resolution skills.• Organized conflict resolution training workshops to new colleagues to improve team performance.• Built and maintained strong client relationships through both online and offline channels.• Followed up with clients to gather feedback and identify areas of improvements.• Creatively leverage social media platforms to promote our business and drive growth.

• Analyzed company sales, engagement and performance metrics to identify areas of improvements.• Optimized company operations and executions based on data-driven analyses of customer insights. • Developed templates to document client data usage and enrichment strategies to drive growth.• Crafted benchmarks for digital marketing performance to improve our social media campaign results.• Developed campaign performance dashboards to visualize performance and facilitate decision-making.• Coordinated customer KPI training initiatives across multiple levels of our organization.• Demonstrated ability to build productive working relationships with both internal and external stakeholders.• Leveraged sound product knowledge to make strong upselling recommendations to clients.• Contributed to building strong team chemistry and healthy team-oriented company culture.

• Initiated and planned for monthly interactive online activities to unite our members and our community.• Worked as the primary content creator and creative director for our social media platform.• Leveraged a variety of marketing materials to promote our events and grow our member base.• Managed our official social media communications to promote the CSSA brand and our core values.• Proven leadership through managing and training new staff members.• Developed a strong capacity to handle pressure and lead the team to meet tight deadlines.• Demonstrated ability to balance school and my extracurricular involvements.• Led the team to work on changing priorities with effective time management skills.