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@americanexpress.com
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Yash J. is listed as Global Lead, Intelligent Service Offerings at IBM iX, a company with 2263 employees, based in York, Ontario, Canada. AeroLeads shows a work email signal at americanexpress.com and a matched LinkedIn profile for Yash J..
Yash J. previously worked as Global Lead, Enterprise Performance & Automation at American Express and Director - Global Business Integration at American Express. Yash J. holds Bachelors Of Engineering, Computer Science from Staffordshire University.
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AeroLeads found 1 current-domain work email signal for Yash J.. Compare company email patterns before reaching out.
Seasoned leader and business strategist with a diverse skill set, I bring global experience in leading distributed workforces across multiple geographies. My passion lies in Customer Experience and Business Transformation, where I excel in driving NPS growth, Service Transformation, Product Strategies and championing cross-functional business excellence.A support-centric, servant leader with a unique blend of international business acumen coupled with strong technical expertise, adept at navigating through uncertainty, ambiguity & constantly evolving business needs. I believe in creating a culture based on Diversity & Inclusion where everyone feels valued and safe to share their opinions.
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Toronto, Ontario, Canada
Curate ISV partnerships for IBM iX globally to foster an eco-system of robust partnersDeliver experience led ROI & Growth through Intelligent Customer TransformationStrategize, design & scale, human-centric intelligent experiences that continuously learn, adapt & innovate ahead of the marketRecent Assignments: Insurance Client (N.A.): At present, leading.
Toronto, Ontario, Canada
Serve as a digital transformation lead for enterprise performance & automation scaled to 4,500+ agents improving process efficiency, eliminating waste, providing access to near real-time performance data.Lead Agent Workforce Optimization efforts for improved data quality, integrity & accuracy, uplifting quality of interactions with customers. Influence.
Toronto, Ontario, Canada
Manage business integration strategy & change execution across 5 markets globally, impacting an interconnected team of ~6,000 colleagues, enhancing Loyalty & Retention while preserving Customer Brand Experience for multi-million consumer card holders. Strategically partner with cross-functional teams to design and scale efforts under Regulatory.
National Capital Region, Philippines
Drive operational excellence & process optimization across US&C and JAPA. Delivered ~$6MM quantifiable OpEx reductions through enhanced customer experience, simplified interaction journeys through highly skilled & geographically diverse team spread across 9 JAPA markets.
New Delhi, Delhi, India
Deliver context rich voice channel experience for 750M+ customer interactions through centralized voice response & intelligent call management for Consumer & Corporate businesses globally. Led design & development in 6 international markets (on-site) enabling next-gen capability solutions to drive revenue growth.
Chennai, Tamil Nadu, India
Provide last tier SME support on complex network designs, new product development reducing overall defect margin by 2%. Work closely with Product Development on new/on-demand features with a potential of at least 10% ROI.
New Delhi, Delhi, India
Network specialist for Cisco Voice Solutions troubleshooting complex deployments for global Cisco customers. Achieved highest levels of customer satisfaction scores managing an average 5 unique customer interactions daily.
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Yash J. works for IBM iX.
Yash J. is listed as Global Lead, Intelligent Service Offerings at IBM iX.
AeroLeads has found 1 work email signal at @americanexpress.com for Yash J. at IBM iX.
Yash J. is based in York, Ontario, Canada while working with IBM iX.
Yash J. has worked for Ibm Ix, American Express, Sutherland Global Services, and Aricent Group.
You can use AeroLeads to view verified contact signals for Yash J. at IBM iX, including work email, phone, and LinkedIn data when available.
Yash J. holds Bachelors Of Engineering, Computer Science from Staffordshire University.
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